Manager, Product Management

Mastercard • O'fallon, MO

5d

About The Position

We are seeking a Manager, Product Management, to lead customer-facing product management across Network Exchange (NEX) solutions. This role sits at the intersection of network connectivity, transaction switching, and customer engagement. The successful candidate will serve as the single face of Mastercard to assigned customers—owning product strategy discussions, implementation execution, and long-term solution optimization. This role blends technical fluency, product management, and operational leadership ensuring customers successfully activate, integrate, and grow on Mastercard platforms while delivering measurable business impact. You will work cross-functionally with global product teams, sales, compliance, and enablement partners to translate customer needs into scalable, production-ready solutions.

Requirements

• 5+ years of experience in product management, implementation, or technical delivery roles
• Strong understanding of payment processing, transaction switching, and network connectivity
• Proven experience managing customer-facing implementations on complex, multi-network platforms
• Technical fluency with integrations, and platform-based solutions
• Ability to manage multiple concurrent projects and customer engagements
• Strong communication, stakeholder management, and presentation skills
• Experience working with Agile methodologies and tools (e.g., Jira, Confluence)
• Bachelor’s degree required

Nice To Haves

• Background in issuing and acquiring processing or gateway solutions
• Experience with global and regional networks, tokenization, fraud tools, or developer platforms
• Solution-oriented mindset with strong cross-functional execution capabilities
• Comfort engaging both technical and executive audiences
• Experience contributing to scalable deployment and onboarding models
• Strong interpersonal skills (verbal and written) to effectively interact and communicate with all stakeholders and to foster collaboration
• Strong attention to detail and the ability to analyze and manage customer data

Responsibilities

• Act as the primary customer contact for Network Exchange product functionality, onboarding, and delivery.
• Shepherd customers through all phases of activation—from onboarding through go-live and post-launch optimization.
• Set and manage customer expectations while resolving functional, technical, and operational questions.
• Manage customer expectations and ensure commitments on milestones and deliverables across multiple simultaneous engagements are achieved.
• Coordinate internal teams to ensure seamless execution, pacing, and dependency management.
• Ensure all required risk, compliance, and network onboarding processes are completed accurately and on time.
• Lead client meetings, status updates, and escalations while delivering consistently high-quality customer experience.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees