Manager, Product Management (Loyalty)

Inspire•Brookhaven, GA

About The Position

As a Manager of Product Management, you will split your time between leading a small team of product managers and directly owning a key digital product within our Loyalty team within the Customer Retention Value Stream. You will focus on strengthening guest relationships and increasing the value of our loyalty platform. Success will be measured by growth in member count, loyalty-driven sales, and overall customer lifetime value. The Manager will be responsible for developing talent while remaining actively involved in product execution. You will coach and support a small team of product managers, helping them grow their skills and drive impact, while still owning and delivering outcomes for your own product area. You will define and deliver roadmaps, use data to drive prioritization, write epics and user stories, and collaborate with cross-functional teams to launch scalable, guest-centric solutions. Why Join Us? Grow your leadership capabilities in a role designed to balance hands-on product work with thoughtful team development Opportunity to lead and shape a multi-brand product function in a high-growth environment. Work with a diverse, talented team on impactful, customer-centric products. Be part of a collaborative, innovation-driven culture that values continuous learning and professional development. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across nearly 60 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.

Requirements

Minimum: 4-Year Degree
5 plus years' experience in product management, or a related field
1 plus years’ experience in people management
Strong technical background with experience in software development, cloud technologies, APIs, or enterprise solutions.
Proven ability to lead cross-functional teams and drive product initiatives from concept to launch.
Strong understanding of Agile and Scrum methodologies.
Excellent analytical, problem-solving, and decision-making skills.
Exceptional communication and stakeholder management abilities.
Deep understanding of consumer-facing digital products, loyalty programs and offer management systems, QSR, e-commerce, or adjacent industries.
Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact
Equipped with the digital fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams
Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post-launch performance measurement and management)
Deep knowledge of agile & lean methodologies
Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements and user stories
Exceptional verbal and written communication skills, with the ability to articulate complex concepts, influence stakeholders, and drive decision-making across teams and time zones
Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges
Strong project/workflow management, prioritization, and negotiating skills
Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines
Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with an entrepreneurial spirit
Self-starter personality who can operate with minimal supervision

Nice To Haves

Preferred: 4-Year Degree or Graduate Degree in business, computer science or a related field

Responsibilities

Leadership & development for a team of ~1-3 product managers working across multiple product areas in the Loyalty area under the Customer Retention Value Stream, fostering a culture of innovation, accountability, and continuous improvement.
Product execution and strategy: create and drive product roadmaps, epics, and user stories ensuring alignment with business objectives, customer needs, and technical capabilities.
Collaborate closely with the Product leadership team, Engineering, UX, PMO, and other key stakeholders to drive seamless product development and execution.
Data-driven decision-making utilizing customer insights, analytics, and experimentation to inform product decisions and validate business impact.
Communicate effectively as a Product Leader on the Customer Retention Value Stream, ensuring transparency, alignment, and operational efficiency.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume