Manager, Product Management - Correspondence Production Data, Data Product Manager

Capital One•McLean, VA

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. As the Data Product Manager you will: Lead the Data Standardization and Governance strategy for data from the Utah Processing Center, Capital One’s in house Perso Bureau (personalization of cards) Own the outcomes related to helping drive improvements in the production system at UPC including the reconciliation process, self healing controls and well managed improvements for for the in house production of cards at Capital One Take improvements identified from in house production to influence changes at 3rd party suppliers, improving SLAs, cost and production quality Partner with Data Analysts, Correspondence Product teams and Platform tenants to understand the evolving needs of our production data for consumers and develops strategies to connect the data product, where appropriate across the capital one eco-system Immerse yourself in understanding your customer(s) by employing empathy and design thinking to build a customer-backed product roadmap that that drives business value Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

Currently have, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 3 years of Product Management experience

Nice To Haves

Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

Lead the Data Standardization and Governance strategy for data from the Utah Processing Center, Capital One’s in house Perso Bureau (personalization of cards)
Own the outcomes related to helping drive improvements in the production system at UPC including the reconciliation process, self healing controls and well managed improvements for for the in house production of cards at Capital One
Take improvements identified from in house production to influence changes at 3rd party suppliers, improving SLAs, cost and production quality
Partner with Data Analysts, Correspondence Product teams and Platform tenants to understand the evolving needs of our production data for consumers and develops strategies to connect the data product, where appropriate across the capital one eco-system
Immerse yourself in understanding your customer(s) by employing empathy and design thinking to build a customer-backed product roadmap that that drives business value