Manager, Product Innovation- Insurance Benefits, NAM Cardholder Services
About The Position
The Manager, Product Innovation is responsible for identifying, developing, and advancing innovative strategies that differentiate Mastercard’s cardholder insurance benefits and drive business growth. The role monitors industry trends, evaluates emerging opportunities, and turns insights into product concepts, enhancements, and go-to-market recommendations. It also supports the product operations of the insurance benefits offering, including financial forecasting, reporting, and support for Sales and Program Management as they grow the business. This position is part of the NAM Cardholder Services team, which develops, launches, and manages cardholder benefits that strengthen Mastercard’s core value proposition, drive revenue, and differentiate its offerings. The Manager will work closely with the Director, Insurance Benefits and cross-functional teams to learn how insurance products are structured, managed, serviced, and delivered across the customer lifecycle. The role leads long-term innovation strategy and roadmap development for insurance products, including consumer-pay solutions, enhancements to the existing product platform, new service capabilities, and opportunities for differentiation, scale, and revenue growth.
Requirements
- Bachelor’s degree in Business, Marketing, Finance, Insurance, or a related field.
- At least 5 years of experience in product management, product development, strategy, innovation, consulting, insurance, financial services, or related disciplines.
- Ability to evaluate market opportunities and translate insights into business recommendations.
- Strong analytical, problem-solving, and strategic-thinking skills.
- Excellent communication and presentation skills, with the ability to influence stakeholders at multiple levels.
- Experience leading cross-functional initiatives and driving results in a matrixed environment.
- Ability to balance creativity with commercial, operational, and regulatory considerations.
- Ability to collaborate across functions, build relationships, and influence without direct authority.
- Ability to navigate ambiguity and identify opportunities in evolving markets.
Nice To Haves
- Experience in insurance, benefits, payments, banking, travel services, or adjacent industries.
- Curiosity about or experience with the insurance industry and willingness to learn how cardholder insurance benefits are designed, delivered, and managed.
- Passion for innovation and creating differentiated customer experiences.
- Entrepreneurial mindset and ability to turn ideas into actionable opportunities.
- Self-starter who is eager to learn, challenge conventional thinking, and drive meaningful change.
Responsibilities
- Identify and develop product concepts, features, and value propositions that differentiate insurance offerings.
- Monitor insurance, fintech, payments, travel, and consumer-benefit trends to identify growth and competitive opportunities.
- Conduct market research, competitive analysis, and customer insight activities to understand cardholder needs.
- Partner with product, operations, sales, account management, legal, and insurance partners to evaluate and advance ideas.
- Build business cases and strategic recommendations for new products, enhancements, and service innovations.
- Assess emerging technologies, digital experiences, and service models that could improve customer value and engagement.
- Support the development and execution of pilots, proof-of-concepts, and new product launches.
- Develop an understanding of the insurance benefits business and how products are structured, managed, serviced, and delivered across the customer lifecycle.
- Build expertise in operational, economic, and customer-experience drivers, including claims processes, benefit administration, insurer relationships, customer engagement, and program performance, to identify innovation and optimization opportunities.
- Lead the long-term innovation strategy and roadmap for insurance products, including consumer-pay solutions, platform enhancements, new service capabilities, and opportunities for differentiation, scale, and revenue growth.
- Analyze insurance product performance and market dynamics to identify opportunities for expansion and optimization.
- Champion innovation by introducing new thinking and challenging conventional approaches.
- Support financial forecasting and reporting, and support Sales and Program Management in growing the business.
Benefits
- Medical, prescription drug, dental, vision, disability, and life insurance
- Flexible spending account and health savings account
- Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, prorated based on date of hire
- 10 annual paid U.S. observed holidays
- 401(k) with company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Tuition reimbursement eligibility
- Annual bonus or commissions may be available depending on the role
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What This Job Offers
Job Type
Full-time
Career Level
Manager
