Manager, Product Designer - Capital One Software

Capital One•San Francisco, NY

About The Position

We are at the forefront of shaping the digital landscape for Capital One Software, and we're looking for a lead designer to join our Software website team. As a partner to the Director of Product, this is a foundational role focused on the discovery and delivery of a compelling, best-in-class B2B digital experience. We’re seeking someone who is obsessed with usability, customer empathy, and funnel optimization. A primary focus will be optimizing key user flows to improve task completion and customer satisfaction while building a content-rich experience that elevates discoverability through search and AI channels. You will have a direct hand in shaping the website into a high-impact, performance-driven platform that aligns with brand, sales, and growth objectives. We’re currently seeking a Product Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Requirements

At least 5 years of experience in a Product Design role
At least 5 years of experience in design and prototyping tools such as Figma

Nice To Haves

At least 6 years of experience in a Product Design role
At least 6 years of experience in design and prototyping tools such as Figma
Experience working with and contributing to an established design system
Experience collaborating with product, tech and business partners
Experience leading design projects or teams
Experience working in heavily regulated, data heavy problem spaces

Responsibilities

Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, inform the use of appropriate tools, platforms, frameworks and design systems and creates artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes
Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital One
Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design
Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders
Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions
Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information and drive product strategy
Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels