Manager, Product Design (FedEx Dataworks)

FedEx Dataworks•Memphis, TN

4d•$8,700 - $19,550•Hybrid

About The Position

We connect people and possibilities every day—and at FedEx Dataworks, we are engineering the future of that connection. We are building a first-of-its-kind supply chain intelligence platform that goes beyond simple visibility to truly orchestrate end-to-end global commerce. We are seeking a visionary Manager, Product Design to lead this charge. In this role, you will be a strategic orchestrator and a passionate "player-coach." You won't just manage a talented team of designers and researchers—you will shape design operations, establish our design systems, and champion customer-centered experiences that redefine the logistics industry. If you thrive in a dynamic, "startup within a Fortune 50" environment and have a proven track record of turning complex data into intuitive, impactful experiences, your next big challenge is here. Join us in leveraging the unparalleled data of our physical network to deliver unprecedented value. Bring your passion, build the future, and help us deliver what's next.

Requirements

Bachelor's degree/equivalent in Design, Business or related field.
Five to eight (5-8) years experience in design, design thinking, or related discipline, related to projects with ambiguous changes and a highly collaborative environment, including clients in an agency environment.
Advanced knowledge of leading teams throughout the design process.
Advanced human relations and communication skills, including written, verbal, presentation, and digital presentation software.
Advanced understanding for user behaviors as it informs design.
Information Architecture & Taxonomy Management
Systems Thinking
Data visualization
Service Design
Interaction Design
Design operations
Data-informed decision making
Cross-functional influence
Stakeholder management
Design System Management

Nice To Haves

Candidates residing within 50 miles of a FedEx campus will be required to work on-site at a FedEx location several times per week.

Responsibilities

Leads a team of designers from conception to completion of high-impact initiatives that contribute to the success of FedEx Dataworks.
Takes ownership and responsibility over all customer-centered design principles, skills, methods, and technologies.
Responsible for advanced expertise of business/product development to lead design project teams through full design activities and all aspects of complex design projects.
Leads a team of designers from conception to completion.
Serves as strategic orchestrator that balances design execution, user advocacy and strategic business alignment.
Uses experience to define methods, techniques and evaluation criteria.
Works with team to set guidelines, policies and success metrics.
Ability to resolve conflict at the team and project level as it relates to design.
Demonstrates an eagerness to learn and improve constantly as a people manager.
Sets the example for their team and encourages growth and improvement through education.
Ability to resolve conflict in a mature and efficient manner.
Develops and provides guidance for direct report(s) to grow in their craft.
Responsible for vetting potential candidates to ensure both a cultural and experience fit.
Plays an important role in the hiring process both in and outside of the design org.
Seen as a leader and fosters a psychologically safe environment for direct reports.
Partners with Product & Engineer leadership to define product taxonomy, user journeys and strategic roadmaps for complex, multi-faceted product offerings.
Maintains a high bar for user experience, ensuring solutions are not only visually compelling but solve intricate supply chain, data or orchestration challenges gracefully.
Establishes scalable processes for design delivery, component libraries and cross-functional handoffs to ensure team operates efficiently.
Prioritize strategic research initiatives and foster a culture where data and insights drive design decisions.