Manager, Process Manager- Global Payment Network

Capital One • Richmond, VA

1d • Onsite

About The Position

As a Manager of Process Management within Transaction Processing, you will be responsible for ensuring all risk efforts are flawlessly executed. Our team bridges product, tech, and risk partners to ensure Transaction Processing products and platforms remain well-documented, efficient, and fully supported. You will serve as the primary subject matter experts and single point of contact for risk initiatives. You will blend analysis with process optimization to establish streamlined risk workflows and execute proactive data collection—ensuring on-time execution and continuous audit readiness.

Requirements

• Bachelor’s Degree or Military experience
• At least 2 years of experience in Process management or Rrisk

Nice To Haves

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• Lean certification or Six Sigma certification
• 5+ years of experience in Process management
• 5+ years of experience in Project management, Compliance, or Risk Management

Responsibilities

• Collaborate with technical teams, stakeholders, and risk partners to ensure transaction processing products remain efficient, well-documented, and fully supported.
• Act as a single point of contact to partnering with Product and Risk, ensuring successful execution of assessments, testing, audits, and regulatory requests.
• Drive issue remediation and closure to ensure risks are mitigated and issues are resolved timely.
• Develop and maintain formal L2 process documentation, including procedures and process flow diagrams.
• Establish and maintain team standard work to ensure a consistent, well-managed support model.

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager