Manager Process Improvement

Crown Castle • North Strabane Township, PA

19h • $112,400 - $154,600 • Hybrid

About The Position

The Process Improvement Team leads Towers teams through improving and optimizing
processes and systems within the business unit. The Process Improvement Manager
will own all process improvement activities and related process documentation
for a portion of the Integrated Order to Order process. They will be the main
point of consultation for the teams supported and will use their
cross-functional knowledge of process, people, and system interactions to
support the refinement of business problems and improvement ideas,
collaboratively determine the path to solution, and lead project teams through
the improvement process. The Process Improvement Manager will work closely with
the Project Sponsor to ensure the solution delivers the agreed-upon business
benefits and with the Project Champion to drive the successful execution of the
project. The Process Improvement Manager will supervise, coordinate, and provide
leadership to a team of Business Analysts and Systems Analysts, and is
ultimately accountable for the outcomes of projects and for the results of the
team supporting their portion of the Integrated Order to Order process.

Requirements

• Five (5)+ years’ experience in leading large scale, complex process improvement projects
• 2-5+ years of supervisory experience preferred
• Expert knowledge of and practice of the five project management process groups
• Familiarity with the Integrated Order to Order process (Towers) and cross-functional experience at Crown Castle required
• Strong written and verbal communication skills with an ability to present complex information in a clear and simple format.
• A constant example of modeling Crown’s values.

Nice To Haves

• Lean Six Sigma Certification-IASSC Preferred

Responsibilities

• Leads the implementation of process improvement projects to achieve desired results
• Innovatively design process solutions by analyzing data and evaluating key business components, while ensuring solutions are rightsized for the problem and within the constraints of time, scope, and budget
• Collaborate with many stakeholders to ensure a common understanding and bring the necessary skills and expertise to the improvement process
• Enact lasting changes to the client’s ways of working by utilizing a consultative approach that focuses on defining and measuring customer value delivered at each project milestone
• Provide guidance and expertise to supported teams on the Integrated Order to Order process, leveraging unique cross-functional vantage point and continuous improvement skillset to consult on problems, risks, and opportunities
• Determines, allocates, and directs all process improvement project team resources
• Spend time with teams across the organization to understand existing process and support them in identifying and understanding process improvement opportunities
• Demonstrated ability to successfully resolve situations that are ambiguous, broadly defined, complex, diverse, and unprecedented

Benefits

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees