Sr Manager Process Improvement

External Crown Castle Careers • Houston, TX

1d • $132,600 - $182,300

About The Position

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work. Role The Process Improvement Team leads Towers teams through improving and optimizing processes and systems within the business unit. The Sr. Manager, Process Improvement, will lead a team of Process Improvement Managers and Analysts who intake problems and improvement ideas, collaboratively determine the path to solution, and lead process owners and stakeholders through the improvement process. The Sr. Manager will frequently collaborate with senior leaders in Business Performance and in the business to ensure we are focused on driving results that align with the Towers roadmap and OKRs.

Requirements

• Seven (7) or more years’ experience in process improvement and leading teams.
• Proven experience leading large-scale improvement projects.
• Excellent understanding of the Integrated Order to Order process (Towers) and cross-functional experience at Crown Castle preferred.
• Knowledge of and practice of the five project management process groups.
• Collaborative work done in a way that balances educated decision making with measured speed of implementation.
• Ability to continuously prioritize long-term plans with short-term urgent response needs.
• Ability to influence conversations and work through building of relationships, thoughtful framing of issues, and building influence through excellent work.
• Strong written and verbal communication skills with an ability to present complex information in a clear and simple format.
• Bachelor's degree required in Business, Finance, Strategic Planning, Technology, or related field

Nice To Haves

• Master’s degree preferred
• Lean Six Sigma certification preferred
• Excellent understanding of the Integrated Order to Order process (Towers) and cross-functional experience at Crown Castle preferred.

Responsibilities

• Oversee the team’s implementation of strategic process improvement projects to ensure planned objectives and metrics are achieved.
• Own and continuously improve the end-to-end process for Towers process improvements, including thought leadership on industry best practices related to process improvement.
• Provide guidance and coaching on all aspects of activities led by the Process Management team, including directing any resulting changes impacting people, processes, and technology toward the desired outcomes.
• Collaborate with senior leadership to ensure Towers improvement projects are executed with the appropriate velocity and focus to achieve our goals and proactively addressing any blockers (e.g., resource constraints, lack of focus, etc.).
• Ensure Process Management resources are appropriately aligned and upskilled to execute on the Towers strategic roadmap.
• Lead through escalations to senior leadership to resolve cross-functional issues related to improvement projects; clearly articulate the business case for alternative paths and ensure that resolutions are aligned to the value chain.

Benefits

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees