Manager Process Improvement - Pharmacy and Infusion
About The Position
The Manager Process Improvement - Pharmacy and Infusion is responsible for leading operational quality activities (Incident and Non-conformance Management) related to case investigations, root cause analysis, and error reduction involving pharmacy and/or clinical infusion services. This role oversees the timely and accurate completion of investigations, ensuring productivity and quality standards are consistently achieved. The position identifies trends and opportunities for process improvement and supports corrective actions to reduce errors and prevent recurrence. This role also ensures operations remain compliant with applicable regulatory, contractual, accreditation, and internal quality requirements.
Requirements
- Requires a BA/BS in a related field and minimum of 5 years management experience with process improvement, project/program management, process engineering and/or performance improvement initiatives; or any combination of education and experience, which would provide an equivalent background.
Nice To Haves
- Experience in retail, specialty, or mail-order pharmacy; pharmacy benefit management (PBM); managed care; pharmacy operations; or other highly regulated healthcare environments.
- Strong written and verbal communication skills, including the ability to effectively communicate findings, recommendations, and performance results to key stakeholders and leadership.
- CPhT or other pharmacy technician certification, or certification in quality, auditing, project management, healthcare compliance, or a related discipline preferred.
Responsibilities
- Proactively identifies opportunities for improvement and leads the development and implementation of best practices, process standardization, business analysis, and continuous improvement initiatives.
- Develops and monitors performance metrics to measure outcomes and goal achievement; serves as an internal consultant on continuous improvement opportunities and solutions.
- Analyzes performance trends and develops action plans to improve outcomes, standardize processes, and support operational planning.
- Participates in quality strategy development and leads assigned quality improvement initiatives, ensuring improvement activities are effectively integrated into business operations.
- Hires, trains, coaches, counsels, and evaluates associates to support individual and team performance
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Manager
