Manager, Process & AI Change (Copilot Adoption)

TD•Toronto, ON

3d•Hybrid

About The Position

The Process & AI Change Manager leads the delivery of change management activities for digital, process, and AI‑enabled initiatives, with a primary focus on Microsoft Copilot adoption. The role applies established change management practices to help teams embed AI into everyday workflows, driving sustained behaviour change and measurable business outcomes. This role is responsible for shaping and executing change interventions that move teams from experimentation to consistent, effective use of Copilot.

Requirements

Undergraduate degree and relevant Change Management accreditation(s)
7+ years of experience delivering change in a project or program environment
Experience supporting digital, automation, or AI‑enabled initiatives
Strong, practical familiarity with Microsoft Copilot or similar AI productivity tools preferred.

Responsibilities

Lead end‑to‑end change management activities for moderately complex initiatives, including AI and Copilot‑enabled transformations
Translate strategy into practical change actions that embed Copilot into day‑to‑day work and processes
Design and deliver adoption mechanisms such as working sessions, Copilot Labs, and targeted enablement activities
Lead and influence diverse stakeholders across business, technology, learning, and communications
Facilitate hands‑on workshops and working sessions focused on real workflows, real problems, and practical outcomes
Provide clear recommendations based on customer and employee experience, adoption risk, and business value
Partner with sponsors and business owners to define adoption measures focused on behaviour change and realized outcomes
Identify and manage change risks, including those related to AI usage, data, and process impacts
Ensure all change activities align with enterprise frameworks, internal controls, and regulatory requirements
Maintain strong, hands‑on understanding of how Microsoft Copilot and AI tools work in practice
Provide thought leadership on AI‑enabled change and adoption best practices
Support team capability building through knowledge sharing and mentorship
Acts as the change management lead for initiatives of significant scale and complexity, including enterprise AI adoption
Operates independently with minimal day‑to‑day direction; exercises sound judgement in ambiguous situations
Serves as a subject matter expert in change management and AI adoption, advising senior stakeholders