manager, PRO (HR) Operations - PRO Policy & Compliance
About The Position
As the manager of PRO Policy and Compliance, you will contribute to Starbucks' success by leading a team of compliance professionals and policy managers responsible for creating, maintaining, and updating HR policies while ensuring alignment with enterprise-wide standards and jurisdictional mandates. This role will establish processes for integrating HR policy management into the broader enterprise policy framework, ensuring consistency, transparency, and proper approvals across the organization. To be successful in this role you must be a strategic thinker who can work effectively across the organization.
Requirements
- HR operational program management - 8+ years
- Proven ability to lead teams and manage complex, cross-functional initiatives - 3+ years
- Strong knowledge of employment laws, regulatory requirements, and enterprise policy frameworks
- Excellent communication, stakeholder management, and problem-solving skills
Nice To Haves
- Experience with enterprise policy management systems
- Certification in HR compliance or related field (e.g., SHRM-SCP, HRCI)
- Familiarity with global or multi-jurisdictional compliance requirements
- Ability to operate and influence across all levels of the organization
- Bachelors or equivalent in relevant experience
Responsibilities
- Lead and develop a team of compliance professionals and policy managers, fostering collaboration and accountability.
- Ensure consistent practices and methodologies across compliance and policy functions.
- Design and implement a process to integrate HR policy management into the enterprise policy system.
- Oversee the lifecycle of HR policies, including drafting, review, approval, and publication.
- Ensure policies align with enterprise standards, regulatory requirements, and jurisdictional mandates.
- Monitor adherence to HR policies and compliance standards across the organization.
- Partner with internal stakeholders to address compliance risks and implement proactive compliance strategies and controls.
- Collaborate with HR, legal, risk, coffeehouse operations and enterprise policy teams to ensure alignment and consistency.
- Communicate policy changes and compliance requirements effectively to leadership and partners across the organization.
- Identify opportunities to streamline policy and compliance processes.
- Stay current on regulatory changes and best practices in HR compliance and policy governance.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- participation in a 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Food Services and Drinking Places
Number of Employees
5,001-10,000 employees
