Director, HR Operations Excellence, Policy Governance, & Compliance - Jefferson Enterprise

Jefferson Health Plans • Philadelphia, PA

5d

About The Position

The Director of Operations Excellence. Policy Governance & Compliance drives operational excellence and continuous improvement across all HR processes, develops and manages HR policies, and provides strategic oversight of HR compliance. The Director is responsible to develop, standardize, optimize, and continuously improve HR operations, lead HR policy development and governance, and oversee HR compliance. The Director serves as a critical strategic partner to key stakeholders within and outside of HR to deliver efficient, effective, and scalable HR operations while ensuring that all HR practices meet legal requirements and align with organizational values. In collaboration with the AVP, People Operations, develop and execute HR operations process excellence strategy aligned with organizational goals; lead optimization initiatives to improve efficiency and quality, reduce cycle times, lower cost-to-serve, and enhance colleague experience; implement process improvement methodologies (Lean, Six Sigma, Design Thinking) across HR operations; document and standardize HR processes, building and maintaining an HR operations process library, including documentation standards, for all HR Operations center functions; develop process performance metrics and KPIs to measure efficiency and effectiveness; identify opportunities for automation, digitization, and self-service enablement; lead change management for process improvements and new operational models; conduct process audits to ensure adherence to standards and identify improvement opportunities; build and maintain HR operations process library and documentation standards; champion innovation and best practice adoption across HR operations. Lead enterprise-wide HR policy development, review, approval, and governance framework; oversee the complete policy lifecycle from research and drafting through communication, implementation, and monitoring; partner with the Enterprise Office of Legal Affairs, HR Centers of Excellence, HR Leadership, and business leaders to ensure HR policies reflect business needs while maintaining compliance; manage enterprise policy repository and ensure version control, accessibility, and acknowledgment tracking; develop policy impact analyses and business cases for significant policy changes; lead HR policy review committee; ensure HR policy consistency in across business units while accommodating legitimate business-specific requirements; create and maintain policy communication and training strategies; develop HR policy exception management process and escalation framework. Provide strategic oversight of Enterprise-wide HR compliance; collaborate with the Enterprise Office of Legal Affairs, Compliance, and Risk develop and implement comprehensive compliance monitoring and testing programs to identify and mitigate HR-related risks; lead HR's response to regulatory changes, including impact assessments, policy updates, and implementation planning; oversee internal and external HR audits, ensuring timely identification and remediation of compliance gaps; develop and deliver executive-level compliance reporting to HR leadership. Foster a culture of compliance, continuous improvement, collaboration, and service excellence; establish clear roles, accountabilities, and performance expectations; serve as trusted advisor to AVP, People Operations COE on compliance, policy, and operational matters; partner with HR Business Partners to address business-specific HR compliance needs; collaborate with the Enterprise Office of Legal Affairs, Compliance, and Risk on cross-functional initiatives.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, Law, Finance, or related field
• 5 years progressive HR experience with 2+ years in a shared services or operations leadership role.
• Demonstrated success leading process improvement and operational excellence initiatives
• Experience with HRIS platforms and experience with policy management systems and document repositories
• Strong knowledge of process improvement methodologies (Lean, Six Sigma, Design Thinking)
• Familiarity with data privacy and compliance regulations related to HR operations
• Exceptional strategic thinking, business acumen, problem-solving and decision-making skills
• Detail-oriented with strong analytical abilities
• Advanced Excel skills, including complex formulas, pivot tables, and data analysis

Nice To Haves

• Master’s Degree or equivalent experience
• 3 years in a shared services or operations leadership role
• Experience with multi-business organizations in highly regulated industries (healthcare, higher education, insurance)
• Experience with Workday
• SCP - Senior Certified Professional - Society for Human Resource Management
• SPHR - Senior Professional in Human Resources - HR Certification Institute
• CSSBB - Certified Six Sigma Black Belt - American Society for Quality
• CCMP - Certified Change Management Professional - PROSCI

Responsibilities

• In collaboration with the AVP, People Operations, develop and execute HR operations process excellence strategy aligned with organizational goals
• Lead optimization initiatives to improve efficiency and quality, reduce cycle times, lower cost-to-serve, and enhance colleague experience
• Implement process improvement methodologies (Lean, Six Sigma, Design Thinking) across HR operations
• Document and standardize HR processes, building and maintaining an HR operations process library, including documentation standards, for all HR Operations center functions
• Develop process performance metrics and KPIs to measure efficiency and effectiveness
• Identify opportunities for automation, digitization, and self-service enablement
• Lead change management for process improvements and new operational models
• Conduct process audits to ensure adherence to standards and identify improvement opportunities
• Build and maintain HR operations process library and documentation standards
• Champion innovation and best practice adoption across HR operations
• Lead enterprise-wide HR policy development, review, approval, and governance framework
• Oversee the complete policy lifecycle from research and drafting through communication, implementation, and monitoring
• Partner with the Enterprise Office of Legal Affairs, HR Centers of Excellence, HR Leadership, and business leaders to ensure HR policies reflect business needs while maintaining compliance
• Manage enterprise policy repository and ensure version control, accessibility, and acknowledgment tracking
• Develop policy impact analyses and business cases for significant policy changes
• Lead HR policy review committee
• Ensure HR policy consistency in across business units while accommodating legitimate business-specific requirements
• Create and maintain policy communication and training strategies
• Develop HR policy exception management process and escalation framework
• Provide strategic oversight of Enterprise-wide HR compliance
• Collaborate with the Enterprise Office of Legal Affairs, Compliance, and Risk develop and implement comprehensive compliance monitoring and testing programs to identify and mitigate HR-related risks
• Lead HR's response to regulatory changes, including impact assessments, policy updates, and implementation planning
• Oversee internal and external HR audits, ensuring timely identification and remediation of compliance gaps
• Develop and deliver executive-level compliance reporting to HR leadership
• Foster a culture of compliance, continuous improvement, collaboration, and service excellence
• Establish clear roles, accountabilities, and performance expectations
• Serve as trusted advisor to AVP, People Operations COE on compliance, policy, and operational matters
• Partner with HR Business Partners to address business-specific HR compliance needs
• Collaborate with the Enterprise Office of Legal Affairs, Compliance, and Risk on cross-functional initiatives

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees