Manager Risk Policy Operations

eBay-posted 2 days ago
Full-time • Manager
Hybrid • Austin, TX
5,001-10,000 employees
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At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the Role: With innovative and exciting operational initiatives, the Risk Strategy, Operations & Policy Governance team is a fast-paced and passion-filled team to join! This team supports Risk & Compliance teams across eBay via a shared service model to drive scalable, compliant transformation by aligning cross-functional stakeholders across business, finance, technology, and legal to integrate risk & compliance considerations into strategic execution! We are seeking a dynamic and highly organized Manager for Risk Policy Operations. The position will be instrumental in driving operational efficiency, strategic alignment, and execution of key cross-functional programs. We are hiring curious, driven, and fearless experts to transform our business unit to enable eBay's strategy. Our focus is to ensure the integrity of our marketplace for buyers and sellers who transact with us every single day. The scope of our charter includes cross-functional program/project management for key Risk driven initiatives and Business Operations. The ideal candidate will be a strategic thinker, a strong communicator, and a proactive problem solver. Success in this role requires the capacity to connect decisions to broader business strategies, influence effectively, agility to change and adapt to meet the needs of our dynamic marketplace, and partner with our key stakeholders to ensure that Risk & Compliance considerations are embedded as part of the broader business strategies.

  • Ensuring projects are prioritized, effectively managed, and tracked including leading monthly business reviews KPI statuses and blockers.
  • Identify and involve appropriate stakeholders to address challenges or blockers in meeting key objectives.
  • Lead cross-functional programs, support strategic priorities, vet dependencies across Risk and key stakeholders.
  • Coordinate and prepare executive-level communications to drive transparency for decision making.
  • Prepare, drive, and facilitate X-functional workshops and governance forums.
  • Create storyline, agenda, and deck for x-functional and leadership reports and presentations.
  • Main point of contact for our Customer Service team (known as Global Customer Protections Operations) in providing proactive communication, alignment of Risk initiatives, and managing to capacity.
  • Enable collaboration across Legal, Compliance, Trust, Privacy, Security, Product, Program Management, Operations, and other key stakeholders encouraging a culture of partnership and innovation.
  • Dedicated to working our Hybrid Model with 3+ days per week in the Austin, TX office or SLC office.
  • Extensive experience (8+ years) in consulting, program management, or operations, with a strong understanding of risk and compliance domains preferred.
  • Excellent communication, presentation, and stakeholder management skills, with proficiency in PowerPoint and reporting tools.
  • Executive-level verbal and written communication skills, including the ability to tell a compelling story backed by data.
  • Strong analytical and problem-solving skills, adept at navigating cross-functional, matrixed organizational structures.
  • Demonstrated success managing multiple sophisticated projects in high-stakes, ambiguous environments.
  • Skilled at getting results across matrixed, cross-functional teams.
  • Able and willing to travel as needed for the role.
  • Preferred certifications like PMP and experience with enterprise risk management and regulatory compliance.
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