Manager – Price & Value Strategy & Business Operations

CVS Health•Woonsocket, RI

1d•$66,330 - $145,860•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, our retail business is a critical part of our strategy it’s where and how consumers can take care of their everyday well-being with products that help with physical, mental, social and emotional well-being. Price & Value are a key component of the customer experience. We are looking for passionate, innovative, customer-centric thinkers who are comfortable using data, technology, critical thinking skills and insights to drive business results. As the Manager of Price & Value Business Ops & Strategy, you will be responsible for facilitating the delivery of Price & Value transformation initiatives, with a focus on supporting strategy and roadmap development, management and storytelling. You will play an important role in the central management and execution of the Price & Value team operations and communications. You will also be assisting in developing and facilitating management routines to evaluate and action against milestones and key performance metrics for the business. You will report to the Lead Director and together will provide regular reporting and insights into senior management, highlighting progress, opportunity areas, and strategic recommendations. This role: Drives robust Price & Value strategy forward through storytelling, road mapping, KPI development and measurement Designs or participates in the design of robust and scalable processes and methodologies to enhance project and process management effectiveness. Develops relationships across the organization, fostering collaboration, transparency, and alignment throughout the project and process management lifecycle. Support functional experts in the coordination of technological capability development, financial forecasting and management, executional success and executive storytelling to drive integrated Price & Value success. Advises the leadership team on best practices, industry standards, and organization-specific requirements for project and process management. You will thrive in this role if you are a strategic thinker, organized by nature, a curious learner, excel in connecting the dots, energized through cross-functional partnership, and excited about the future of retail.

Requirements

5+ years’ experience in business strategy, retail or digital customer experience
5+ years’ experience influencing without authority
5+ years’ experience demonstrating a keen ability to distill complex ideas into simpler framework and illustrations
5+ years’ experience demonstrated ability to prioritize and deliver on multiple concurrent initiatives that have significant impact. Flexible and comfortable with ambiguity and white space
A passion for retail, customer experience and experience evolution within digital or IT
Project management experience for product design/customer experience innovation
Strong interpersonal skills
Highly motivated and possess vision and enthusiasm
Capability to complete work and provide positive partnership in fast-paced, multi-project team-oriented environment
Self-directed requiring little direction
Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience
Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals
Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines
Strong personal integrity and judgment, evidenced by a track record of managing highly sensitive or highly visible business matters
Strong communication skills in both formal and informal writing and speech
Demonstrated growth mindset and willingness to learn and accept feedback
Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook
Proven track record of high performance
Regular and reliable attendance
Any additional tasks as directed by supervisor or manager
Bachelor’s degree, or equivalent experience

Responsibilities

Develop robust strategies.
Assist in development and execution of a comprehensive short and long-term transformation strategy roadmap to meet the business objectives of the Price & Value strategy
Routinely engages with peers and across stakeholder groups on future processes and capabilities, adapting plans as necessary to meet dynamically changing consumer environment
Closely monitors macro and micro trends in the retail environment to evaluate competitive landscape using internal/external data; makes adjustment recommendations to strategy and actions accordingly
Navigates ambiguity and change to achieve goals despite potential obstacles
Partners with the Price and Value teams continually innovate the holistic price, promotion, and coupon strategy, delivering a value proposition that is compelling and accessible to customers. This includes participation in strategy development, experimentation design & execution, process improvement, capability development, executive communication, talent development, etc.
Manage and drive implementation of strategic project plans imperative to achieving organizational goals. Build processes and timelines to ensure cross-functional alignment and establish clear accountability. Bring knowledge of best project management tools and methods
Leverages a results-oriented mindset to assign appropriate timelines and accountabilities for initiatives, projects and deliverables. Empowers the team to drive action steps to bring to completion
Develops tools and processes to allow seamless project and program management and foster alignment
Delivery results. Develop and KPIs to monitor success. Track progress and communicate status on a regular basis to internal and external stakeholders.
Routinely inspects and monitors key processes and functions; institutes improvement measures as needed
Develop key strategic updates, presentations, and content for senior leadership meetings.
Build strong relationships with cross-functional peers and leaders as required in support of strategy implementation
Develop strong, and trusted, relationships with key stakeholders in Marketing, Merchandising, Supply Chain, Store Operations and DDAT
Continuously looking for opportunities to drive efficiency and productivity across the team
Successfully recommends solutions that break down barriers to achieve cross-functional performance milestones.