Manager, Price Book

Southwest Convenience Stores LLC•Farmers Branch, TX

12h

About The Position

OXXO USA is seeking a Manager, Pricebook to lead the daily operations of its Pricebook function and oversee the team responsible for maintaining accurate item, pricing, promotional, and vendor information in the company’s back-office systems. The role ensures that price changes, new item setups, product updates, promotional activity, and item discontinuations are completed accurately and communicated before store-level implementation. The Manager sets priorities, monitors workload and quality, resolves escalated issues, and develops processes that support operational execution across the organization. The Manager partners with Merchandising, Category Management, Marketing, Operations, Finance, Information Technology, vendors, and other stakeholders to maintain data integrity and improve information flow between business teams and stores. The role also manages Pricebook-related vendors and projects, supports stores and end users, and develops controls and scalable processes as the organization grows. Success requires people leadership, attention to detail, technical proficiency, sound judgment, and the ability to balance competing priorities in a fast-paced environment.

Requirements

Bachelor’s degree in business, Merchandising, Information Systems, Finance, Retail Management, or a related field, or an equivalent combination of education and relevant experience.
Five or more years of experience in Pricebook management, merchandising operations, inventory methods, retail systems, data management, category support, or a related field.
Previous experience leading, supervising, and providing day-to-day direction to employees.
Experience managing detailed, high-volume data with a strong focus on accuracy and deadlines.
Experience partnering with multiple departments to coordinate operational or system-related changes.
Advanced Microsoft Excel proficiency, including lookups, logical formulas, data validation, filtering, reconciliation, error identification, structured file preparation, and analysis of large item-level datasets.
Technical skills including FTP, editing batch files, and automating tasks.
Strong understanding of Pricebook maintenance, retail pricing, promotional setup, item management, and data integrity.
Demonstrated ability to lead, coach, and develop employees while maintaining accountability for results.
Strong analytical and problem-solving skills, including the ability to identify root causes and develop practical solutions.
Exceptional attention to detail and commitment to accuracy.
Ability to manage high-volume work, competing priorities, and time-sensitive changes.
Strong organizational, documentation, and time-management skills.
Ability to interpret data, recognize discrepancies, and validate information across multiple sources.
Effective written and verbal communication skills, including the ability to explain technical or system-related information clearly to nontechnical stakeholders.
Strong relationship management and cross-functional collaboration skills.
Ability to exercise sound judgment and make timely decisions when addressing pricing or operational issues.
Advanced proficiency with Microsoft Excel and proficiency with other Microsoft Office applications.
Working knowledge of retail back-office systems, preferably PDI Enterprise.
Ability to adapt to changing business needs, systems, priorities, and organizational growth.

Nice To Haves

Experience supporting convenience stores, retail, grocery, fuel, hospitality, or multi-unit retail.
Hands-on experience with PDI Enterprise or a comparable retail back-office or Pricebook system.
Experience supporting pricing, promotions, item maintenance, or merchandising execution across multiple store locations.
Experience developing process documentation, controls, reporting, and performance measures.
Experience supporting system implementations, integrations, acquisitions, or large-scale data changes.

Responsibilities

Lead, coach, and develop the Pricebook team, promoting collaboration, accountability, accuracy, and continuous improvement.
Set team expectations, priorities, and performance standards; manage daily workload according to business needs, deadlines, and operational impact.
Monitor team and individual performance and provide timely feedback, coaching, and development support.
Build team capability through cross-training, process documentation, knowledge sharing, and ongoing development.
Oversee the accuracy, control, processing, and implementation of approved item cost, retail, vendor, and promotional information.
Review, complete, and validate price changes and Pricebook entries before store-level implementation.
Coordinate new item setups, item changes and discontinuations, product updates, retail pricing updates, cost changes, promotions, and other Pricebook maintenance.
Maintain master data, including item status, pack, size, department, category, vendor, cost, and retail attributes.
Establish quality control practices and monitor Pricebook activity to identify and correct discrepancies and keep data current and consistent across systems.
Manage invoice exceptions promptly and oversee item cost, margin, and pricing controls, including target margins, cost exceptions, ideal costs, retail rules, custom rounding, and pricing accuracy across retail zones.
Maintain vendor, rebate, and inventory configurations, including vendor setup, contract rebates, inventory group authorization, and site assignments.
Administer item, site, and system configurations, including menu and recipe setup, new site creation, traits, and import profiles for mass item maintenance.
Execute electronic wholesaler changes and complete month-end close activities by the second business day.
Partner with internal teams and business leaders to support product and pricing initiatives, clarify requirements, resolve discrepancies, and coordinate competing priorities.
Communicate upcoming price and promotional changes to stakeholders and support store-level readiness.
Build and maintain relationships with internal stakeholders, external vendors, and service providers.
Manage Pricebook-related vendors and projects, including requirements, scope, priorities, testing, issue resolution, status communication, implementation readiness, and post-implementation validation.
Serve as an escalation point for complex Pricebook, pricing, product, and promotional issues and provide timely support to stores and other end users.
Troubleshoot system and data issues, coordinate resolution with appropriate partners, and document, track, monitor, and communicate issues through resolution.
Identify recurring store questions or system issues and recommend preventative or long-term solutions.
Develop, maintain, and reinforce Pricebook policies, procedures, workflows, and documentation standards.
Identify opportunities to improve accuracy, efficiency, consistency, and service delivery; establish reviews and controls to reduce pricing errors and protect data integrity.
Monitor performance measures such as accuracy, processing time, issue volume, resolution time, and completion of scheduled changes.
Support PDI Enterprise system administration and related configuration, testing, implementations, integrations, acquisitions, and other initiatives affecting Pricebook operations.
Evaluate current processes and recommend scalable solutions that support organizational growth.