Manager, Practice

Corewell Health • St Joseph, MI

8d • Onsite

About The Position

Responsible for the activities of team members within practice(s) and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partner. Trains team members and serves as a liaison between providers, team members and director in daily operations. Responsible for charge capture processing, standard work, process improvement and practice staffing. Manages team member performance and development and ensures policy adherence.

Requirements

• Associate's Degree or equivalent in business, management or other related area required
• 3 years of relevant experience health care / medical practice or related work experience Required
• 1 year of relevant experience recent and relevant supervisory or management experience Required

Nice To Haves

• Bachelor's Degree or equivalent in business, management or other related areas

Responsibilities

• In collaboration with dyad partner, responsible for patient flow while adhering to standard work, prepares work schedules, charge capture and identifies opportunities for process improvement.
• Provides written and oral instructions.
• Responsible for creating an environment that promotes patient satisfaction.
• Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
• Demonstrates teamwork and integrity in all work-related activities.
• Ensures that work-performed supports Corewell Health's mission.
• Responsible for monitoring patient satisfaction data and meeting established target.
• Ensures that team members are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner.
• Develops action plans to create and ensure an environment of patient satisfaction.
• In collaboration with the provider dyad and directors, assists in the development and management of the operational and capital budgets.
• Responsible for monitoring and managing labor and expenses within the practice.
• Assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating team members, consulting with Human Resources and providers.
• Monitors time and attendance records and prepares/reports payroll for team members.
• Responsible for team member engagement and developing a culture of excellence and engagement within the practice.
• Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism.
• Responsible for developing, initiating and monitoring change within the office.
• Holds regular team meetings and is responsible for timely communication with team, providers and other leadership.
• Participates in initiatives as defined by the organization.
• Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency.
• Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Responsible to ensure recommended patient education materials and programs are developed and implemented.
• Ensures services are provided in accordance with state and federal regulations, organizational policy and accreditation/compliance requirements.
• Assumes a leadership /training role and delegates appropriately to team members to facilitate sage, quality patient care in a cost effective manner.
• Reviews and monitors operational reporting tools and creates action plan for identified opportunities.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree