Manager Practice - Multi Specialty Clinic

American Addiction Centers•Chicago, IL

3d•Hybrid

About The Position

The Manager Practice - Multi Specialty Clinic is responsible for overseeing the daily operations of the clinic to ensure economically efficient processes, maximum patient and physician satisfaction, and safety. This role collaborates with the Director, Physician Practice Management and physician leadership to maintain a patient-centered environment, achieve patient satisfaction goals, and ensure the delivery of quality patient care. The Manager also plays a key role in financial success by monitoring budgets, physician productivity, and fiscal operations, while also managing human resource functions and fostering associate engagement and development. Additionally, this position drives initiatives that enhance practice growth and patient retention.

Requirements

Bachelor’s degree in healthcare/related field or equivalent.
3-5 years management experience.
Excellent communication skills.
Thorough understanding of components of practice management, including billing/collection/insurance, performance standards, physician concerns, quality assurance, personnel selection and budgetary planning, control & assessment.
Ability to supervise professional & non-professional associates & promote staff development through delegation.
Ability to work well with a wide variety of professionals at all levels of the health care system.
Basic computer skills.

Responsibilities

Achieves patient satisfaction scores consistent with Advocate Medical Group (AMG) and practice site goals.
Actively rounds on patients and associates to create and maintain a positive patient experience.
Reviews and analyzes each patient comment and monitors satisfaction scores.
Communicates and discusses patient satisfaction goals and objectives to all associates and physicians, maintains as a standard agenda item, reports and posts results.
Devises and implements patient satisfaction improvement plans based upon the feedback from various sources as approved by the Director, Physician Practice Management.
Monitors and communicates improvement initiatives, and holds self and associates accountable to performance standards, behaviors of excellence and patient service standards.
Provides a safe environment for patients and associates through effective monitoring of staff and physician compliance to established standards of care, policies and procedures and HIPPA compliance.
Ensures all associates are up to date with all safety training and certifications.
Ensures availability of all equipment, supplies and other tools necessary for patient care.
Evaluates and monitors health outcome indicators and carries out ongoing process improvements using established best practices and clinical initiative tools.
Partners with director and physician leadership to ensure accuracy and timely documentation of all patient care services.
Monitors compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.
Collaborates with Quality Improvement, Risk Management, and the coding and compliance departments to facilitate education for all physicians and associates.
Supports and maintains a Culture of Safety.
Monitors, tracks and resolves patient and safety events in the STARS system.
Encourages associates use of STARS system to report all events and near miss events.
Ensures timely and comprehensive completion of ACAs and RCAs when indicated.
Utilizes information to implement process changes and educates for improvement.
Coordinates, monitors, and audits Clinical Integration, HEDIS, Senior Wellness program, Medical Home Program, and all other health outcome related programs including AdvocateCare.
Ensures that associates are educated on all program initiatives and are incorporating program elements into their daily workflow.
Collaborates with care team to meet health outcome goals set by AMG and other agencies.
Develops and implements process changes to meet/exceed organizational goals related to health outcome indicators.
Educates and involves physicians and associates.
Collects statistics and prepares monthly, quarterly, annual reports and shares all data with the physicians and associates.
Develop and formalize internal operations infrastructure to assure optimal health outcomes, maximum patient satisfaction and economically efficient operations.
Works as a cohesive liaison with the Billing and Business Operations associates to ensure maximal departmental revenue is realized.
Responsible for assuring that all charges related to patient care activities are entered into the billing system accurately and according to policy.
Monitors billings reports and ensures that assigned associates are collecting co-pays, outstanding balances and self-pay fees at the time of service.
Establishes systems and processes for just-in-time inventory levels and controls the cost of supplies.
Actively engaged in responding to trends and opportunities within practice(s).
Derives, implements and evaluates new and innovative cost reduction opportunities.
Oversees daily practice site operations to assure economically efficient processes, maximum patient and physician satisfaction, and safety.
Builds relationships with other departments/business unit to assure operational effectiveness.
Reviews available reports and new/existing policies and procedures with director and physician leadership to develop practice improvements.
Identifies new needs or refinements to existing policies and procedures and forwards to director.
Ensures productivity goals are consistent with organizational goals.
Works with physicians and team to improve patient access and convenience.
Implements and complies with policies and procedures to assure effective and efficient operations consistent with Medical Group/Advocate Health Care philosophy, policies and procedures.
Understands physician compensation plan and able to articulate the basic structure of the program.
Assists physicians in meeting incentive targets.
Supports the Director to manage details of individual physicians' agreements within contract guidelines.
Assists with orienting new physicians to staff and environment.
Implements schedules for new physicians.
Participates in the smooth transition of practice acquisitions.
Ensures timely separation processes occur for physician terminations and retirements, using appropriate termination checklist.
Monitors and handles physician services and patient needs, and addresses and corrects any concerns or issues.
Consults director and physician leadership as needed on the development and implementation of actions to maximize physician productivity.
Meets with physicians and physicians/support staff on a regular basis to review staff issues and operational efficiencies.
Distributes and discusses productivity reports, Clinical Integration reports, compensation settlements, etc.
Works with director to clarify issues.
Participates in calls for clarification to Finance as appropriate or needed.
Manages health information and medical records processes in and out of the EMR environment.
Collaborates with Health Information department, Risk Management and Quality Improvement associates as needed to ensure all elements of protected health information are enforced.
Manages daily human resource functions related to Associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for Associates to work.
Creates an environment where the Associates are motivated to do their best, are routinely recognized for good work and achieves Associates Satisfaction scores consistent with AMG goals and standards.
Knowledgeable about basic benefit issues.
Responds to and handles basic benefit questions.
Analyze staffing patterns, mixes and needs to assure both quality of service and cost effective deployment of personnel.
Creates an environment where associates are motivated to do their best work, are routinely recognized for good work, and achieves associate satisfaction scores consistent with Advocate Medical Group goals.
Coordinates recruitment activities.
Facilitates and promotes retention strategies.
Evaluates and conducts performance reviews for staff on time.
Handles routine human resources processes, such as job posting, interviewing, hiring, status changes, payroll and payroll corrections, leaves of absences, etc.
Conducts regular staff meetings.
Provides a conduit for communication of AMG initiatives, KRA data, and all necessary information to associates and physicians that assist in maintaining and creating a positive and open work environment.
Documents meetings using stop light report.
Coordinates and documents orientation, training and required competencies to ensure that associates are proficient in job requirements.
Develops implements and complies with policies and procedures to ensure effective and efficient operations consistent with AMG philosophy, policies, and procedures (including maintaining required licensure and certifications).
Assesses educational needs of the staff and facilitates educational opportunities.
Assists individuals with identifying professional goals and provides opportunities to achieve those goals.
Assists in implementing and monitoring medical practice management contracts, letters of agreement, joint venture services and other agreements.
Facilitates new physician group transitions in coordination with the Director and Practice Acquisitions.
Recommends and implements approved new program proposals with detailed cost/benefit implications, in conjunction with Director and VP.
Assesses marketing materials.
Makes recommendations and establishes plans for approved activities to increase and generate referrals/new patients.
Works with physicians and associates to identify revenue enhancing and cost savings opportunities.
Presents these opportunities with defined action plans to Director for consideration.
Achieves annual growth targets consistent with Practice Site goals.
Actively participates in meetings, committees and projects.
Keeps abreast of current standards via literature, educational events, internal and external resources and internal/external networking.
Participates in activities to enhance professional growth.
Maintains memberships in professional and community organizations, as applicable.
Performs other duties as assigned.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program