Manager, Practice Operations, Quakertown/Harleysville Pediatrics

St. Luke's University Health Network•Harleysville, PA

1d•Onsite

About The Position

The Manager, Practice Operations leads and manages the operations of assigned practices to ensure successful practice operations, effective execution of operational workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team.

Requirements

Minimum of 2+ years of medical office or practice operations experience, including at least 1 year in a healthcare setting
Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance
Demonstrated ability to supervise staff, support performance management, and maintain service and quality standards
Strong business acumen
Skilled in all forms of communication
Effectively able to develop self and others
Leadership presence/EQ, presents as a composed and competent leader
Quality focused
Exudes patient and customer service focus
Shares a compelling strategy that inspires others

Nice To Haves

Bachelor’s Degree in health, business, or related field preferred

Responsibilities

Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc.
Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.).
Manages practice operations, workflow execution, employee collaboration and overall patient experience.
Partners with other organizational functions (e.g., Billing/Coding, Facilities/Property Management, Hospital Entity departments, Access Center, etc.) to coordinate and facilitate effective practice operations.
Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc...).
Serves as point of escalation and addresses critical operational, technological, patient, and employee issues.
Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.
Utilizes organizational tools to monitor practice performance (volume, patient satisfaction, productivity, quality, etc.), identifies opportunities for improvement, and develops/implements improvement strategies via a multidisciplinary, team-based approach.
As applicable, effectively utilizes practice leads (e.g., Practice Operations Coordinators, Clinical Coordinators, etc.) to support oversight of practice workflows/processes, etc.
Ensures adherence to policies, procedures, and SLPG Access Governance Principles.
Other duties as assigned.