Manager, Practice Operations, Full Time - 8am-4pm, Gastroenterology, Summit

Atlantic Health System•Summit, NJ

13h•Onsite

About The Position

This role oversees leaders and team members at a single location and/or region, with financial accountability for day-to-day operations as set in the budget. The Manager, Practice Operations coordinates the procurement of supplies and equipment, maintains inventory, and ensures compliance with financial policies related to cash collections and reconciliation. This position develops office protocols, prioritizes work to meet changing priorities, and makes timely decisions consistent with department objectives and policies. The role involves managing team members, including hiring, firing, and performance management, as well as orienting, training, and supervising departmental staff. The Manager, Practice Operations is responsible for implementing company/departmental objectives and fostering a culture of quality, safety, ethics, privacy, security, and confidentiality. They make decisions to achieve positive outcomes for patients, visitors, and team members, and recommend changes to departmental systems and processes. The role requires responding to urgent situations, preparing incident reports, and communicating decisions to appropriate management. A working knowledge of automated systems is essential, along with ensuring team member proficiency and coordinating training. The work environment is a typical office setting with possible exposure to communicable diseases and hazardous materials. Personnel management includes fair and consistent hiring, supervision, performance evaluation, and discipline. The role promotes good employee relations, ensures appropriate staffing, and reviews work schedules and assignments. Communication with team members regarding the organization's mission and goals is key, as are monthly team meetings and promoting employee engagement and safety. Daily operations involve working with team members and clinicians to implement common priorities and goals to enhance customer service, operational efficiency, and quality standards. Continuous improvement of operations includes implementing measures to correct service deficiencies, reviewing department practices, and monitoring templates/schedules for access. Budget and fiscal responsibility involves monitoring expenditures against the budget and complying with financial policies. Customer service issues are monitored to identify improvement opportunities, and collaboration with other departments is expected. Other duties as assigned.

Requirements

High school diploma or equivalent required
3 years of healthcare and supervisory experience

Nice To Haves

Bachelor's degree preferred
Knowledge of Microsoft Office
Critical Thinking
Ability to multitask and prioritize work

Responsibilities

Oversees leaders and team members at a single location and/or region.
Assists Senior Manager with budget adherence, monitoring and preparation.
Has financial accountability for day-to-day operations as set in budget.
Coordinates procurement of supplies and equipment and maintains appropriate inventory management and budgetary controls.
Complies with AMG financial policies and procedures related to cash collections and reconciliation and ensures necessary cash controls are monitored and adhered to.
Assures adherence to organizational guidelines, policies and procedures.
Develops office protocols for day-to-day operations.
Prioritizes and organizes work to meet changing priorities.
Makes decisions that are timely and consistent with department, objectives, policies and procedures.
Communicates decisions to appropriate leadership.
Exercises independent judgement on basic or moderately complex issues related to job.
Manages team members and has responsibility for the hiring, firing, performance management and results for the practice/department.
Orients, trains, assigns, schedules, directs and supervises departmental team members.
With leaderships approval, develops the organization’s culture of quality, safety, ethics, privacy, security, and confidentiality.
Implements company/departmental objectives.
Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and team members in balance with sound business practice.
Makes recommendations for changes in the current departmental systems and processes and contributes ideas and suggestions for solutions to the current system problems.
Responds to urgent, impromptu and unplanned situations by assessing their level of importance, instituting appropriate action and informing appropriate management.
Prepares incident/occurrence reports as necessary.
Demonstrates working knowledge of all automated systems which support daily operations and reporting.
Ensures all team members are proficient in the use of automated systems and coordinates initial and ongoing training and certification if necessary, of team members.
Manages hiring, supervision, performance evaluation, and discipline for the assigned team members in a fair and consistent manner.
Promotes good employee relations and solves departmental problems.
Ensures department is appropriately staffed.
Reviews, evaluates, and monitors work schedules, workflow and duty assignments of personnel and effects changes as necessary.
Keeps team members informed of organization's mission, objectives and goals.
Conducts monthly team members meetings to ensure there is open and constructive communication.
Promotes high employee engagement and safety culture within the center.
Works closely with team members and clinicians to develop and implement common priorities and goals for the department to enhance customer service, maximize operational efficiency and ensure high quality standards.
Demonstrates competence in all essential functions of the team members.
Oversees the implementation of system capability to support front end operations and communications to appropriate parties.
Works with Senior Manager, clinicians, team members and customers in implementing appropriate measures to correct perceived service deficiencies.
Reviews department practices, quality of work performed, production schedules, and makes changes as needed to improve services.
Monitors templates/schedules for access and make recommendations to ensure department is meeting access standards.
Monitors actual expenditures against the budget.
Monitors patient complaints and issues to identify opportunities for service improvement.
Works effectively with other departments in order to solve problems.
Other duties as assigned

Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance