Manager - Port Authority Terminal

Martz Bus•New York, NY

14h•Onsite

About The Position

Martz Bus is seeking a Manager – Port Authority Terminal to lead daily operations within the New York Port Authority Bus Terminal. This position is responsible for overseeing terminal activity, supervising staff, and ensuring safe, efficient, and customer-focused service in one of the busiest transportation environments in the region. This is a hands-on operational leadership role requiring real-time decision-making, strong communication, and the ability to manage both people and service performance in a fast-paced, high-visibility setting.

Requirements

Minimum five (5) years of leadership experience in transportation, logistics, or a comparable operational environment
Proven ability to lead teams and make decisions in a fast-paced, high-pressure setting
Strong communication and interpersonal skills
Experience resolving customer issues and operational challenges in real time
Strong organizational skills and attention to detail
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Ability to work a flexible schedule in a 24-hour operations environment, including weekends and holidays
High school diploma or equivalent

Responsibilities

Lead and manage daily terminal operations, including bus arrivals, departures, and platform activity
Supervise terminal staff to ensure consistent execution, safety, and accountability
Monitor passenger flow and service performance, addressing issues in real time
Maintain on-time departures and minimize operational disruptions within the terminal
Serve as the primary point of contact for customer concerns and escalations
Ensure compliance with company policies, safety standards, and regulatory requirements
Partner with Human Resources on employee relations, coaching, and discipline
Act as the on-site liaison with Port Authority personnel and internal operations teams