Manager, Platform Services (Virtualization, Operating Systems & Middleware)

Banco Santander • Quincy, MA

8d • Remote

About The Position

The Manager, Platform Services is responsible for leading the strategy, governance, administration, and support of the organization's virtualization, private cloud, operating system, and middleware environments. This role oversees a team responsible for delivering highly available, secure, scalable, and compliant infrastructure platforms supporting enterprise applications and business services. The Manager drives platform modernization, operational excellence, automation, and infrastructure lifecycle management while ensuring alignment with enterprise architecture, cybersecurity, and business objectives.

Requirements

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required
• 8+ years of experience supporting enterprise infrastructure platforms.
• 3+ years of leadership experience managing infrastructure teams.
• Strong expertise with: VMware vSphere Private Cloud Platforms Linux Windows Server AIX Enterprise Middleware Technologies Infrastructure Automation and Monitoring

Nice To Haves

• Master's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Lead and develop teams supporting virtualization, operating systems, and middleware platforms.
• Establish service delivery standards, operational metrics, and performance goals.
• Manage staffing, succession planning, coaching, and employee development.
• Foster collaboration across infrastructure, application, security, and architecture teams.
• Own governance and operational oversight of VMware and private cloud environments.
• Ensure platform availability, scalability, performance, and resilience.
• Lead virtualization capacity planning and optimization initiatives.
• Define standards, procedures, and operational controls for virtual infrastructure.
• Support infrastructure automation and cloud transformation initiatives.
• Provide leadership and oversight for Linux environments, Microsoft Windows Server environments, and AIX systems.
• Oversee middleware platform administration and operational support.
• Ensure middleware availability, performance, security, and compliance.
• Coordinate middleware upgrades, maintenance, and modernization initiatives.
• Support application teams in resolving infrastructure-related issues.
• Drive automation initiatives to improve operational efficiency and reliability.
• Promote Infrastructure as Code (IaC) and platform standardization where applicable.
• Implement proactive monitoring, alerting, and health management processes.
• Identify opportunities to reduce operational risk through automation and self-service capabilities.
• Ensure compliance with enterprise security, audit, and regulatory requirements.
• Partner with Cybersecurity and Risk teams to address vulnerabilities and platform risks.
• Maintain operational procedures, standards, and documentation.
• Develop platform roadmaps and modernization strategies.
• Evaluate emerging technologies and infrastructure capabilities.
• Contribute to cloud and infrastructure transformation programs.
• Manage platform-related budgets, forecasts, and technology investments.
• Manage vendor relationships supporting virtualization, operating systems, and middleware technologies.
• Coordinate support escalations and service-level reviews.
• Participate in software licensing, contract renewals, and vendor evaluations.

Benefits

• A fair and competitive rewards package that reflects the impact you create and the value you deliver.
• Benefits are designed to support you, your family and your well-being, now and into the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager