Manager, Platform Engineer - Enterprise Product & Experience

Capital One • Richmond, VA

1d

About The Position

We are seeking a highly motivated Platform Engineer who is passionate about technology, energized by solving complex problems and eager to join a dynamic team. This Platform Engineer serves as the primary technical contact for external developers, and you will focus on executing and supporting live third-party integrations. This role will lead strategic consultations, support complex integrations while advancing our mandate to expand our servicing and platform experience in a well-managed way. About the Team Partner Success' mission is simple: we make integrations work. We are strategic enablers facilitating the enterprise and partnerships through support and service at all the moments that matter. We infuse proactive and comprehensive security and risk governance into every decision we make. We support internal data producers, external partners, and the enterprise by ensuring our data connections are easy to connect to, secure, and well-managed. Join our team and the exciting transition to a highly scalable, system-driven organization. We are a high-energy, fast-paced team, and you will have an opportunity to shape our team’s future.

Requirements

• Be able to handle ambiguity, dive deep and conduct detailed analysis to identify root causes and partner with internal and external teams to find resolution
• Perform with minimal direction and be comfortable working independently in a fast-paced environment
• Bridge the gap between technical teams by converting intricate partner error logs into clear solutions for internal teams, while simplifying internal Capital One standards into clear, manageable tasks for our external users
• Interact effectively with senior leaders as well as engineers
• Maintain excellent presentation skills, written and verbal communications
• Participates in on-call duties, based on a rotational schedule, to manage incident related support by coordinating with internal partners to unblock issues
• Bachelor’s Degree in Information Systems, Computer Science, Engineering, or military experience.
• At least 4 years of work experience in client-facing professional services
• At least 4 years of experience in system integration technologies, standards & tools. For Example (RESTful APIs, Authentication methods, JSON, Postman, File Transfer protocols and Filezilla)

Nice To Haves

• Master’s Degree in Information Systems, Computer Science, or Engineering.
• Experience working with standard web technologies such as HTML, JavaScript, and mobile development is preferred
• Knowledge of financial and payments industries, and emerging technology trends.
• Exposure to Agile methodology
• Strong understanding of data management technologies and processes
• Exceptional communication and influencing skills
• Excellent problem solving and collaboration skills

Responsibilities

• Act as the primary technical interface to lead consultation and support on complex integrations leveraging Capital One APIs, File Transfers, Gateways, and integration services
• Actively support the full integration lifecycle to improve the partner experience based on user feedback
• Reduce integration friction and cycle times while safeguarding high-risk data flows in production environments.
• Lead strategic projects advancing strategic mandates to expand services internationally and to new assets
• Evolve and enhance our team operations

Benefits

• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager