Manager - Physician Practice

Fisher-Titus Health•Sandusky, OH

2d•Onsite

About The Position

Practice Manager is responsible to provide on-site practice management services. Responsibilities involve all functions associated with the management of a physician practice including but not limited to: operations, staff scheduling, human resource issues, computer issues/updates, insurance contracting and credentialing, preparation and analysis of key performance indicators, billing and collections review, regulatory compliance, purchasing and inventory, accounts payable and payroll approval, and serve as physician liaison with Hospital.

Requirements

Associates Degree is required.
Minimum of five years of diverse healthcare management experience including physician billing, chart auditing, accounting, and compliance (HIPAA and OSHA)
Demonstrated leadership and management skills in a healthcare setting.
Comprehensive knowledge of healthcare practices and techniques associated with the scope and complexity of physician practice management.
Experience achieving government incentives such as Meaningful Use, PQRS, and HEDIS Measures.
Strong desire and ability to create the ultimate patient experience: Every Patient…Every Time.
Model service behaviors to match the Fisher-Titus CARES Values.
Excel, Work, Outlook skills required.
Ability to effectively manage staff resources and monitor efficient office work flow.
Ability to apply lean healthcare process improvement techniques to the workplace to eliminate waste, improve efficiency, reduce non-value added cost; all to assure we are “Doing the Right Work…The Right Way!”.
Attends all mandatory education programs and can describe his/her responsibilities related to general safety and regulatory compliance.
Appearance is professional, neat, clean, and appropriate for the work environment.
Wears proper photo identification badge while on duty.
Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.
Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.
Participates in and completes required department specific education and training programs and can describe his/her responsibilities related to department safety and specific job-related hazards.
Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.
Supports the mission, vision and CARES values of Fisher Titus.
Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.
Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
Confidentiality of all data, including patient, employee and operations data.
Quality Assurance and compliance with all regulatory requirements.
Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
Communicates with Compassion - Every patient, Every time
Engages in active listening skills
Utilizes the AIDET communication tool
Uses key words at key times
Utilizes HEART service recovery techniques
Demonstrates Service Etiquette - Every patient, Every time
Smiles and greets patients using the 10/5 rule
Demonstrates a calm, positive attitude through tone and body language
Ensures patient privacy and promotes a healing environment
Adjusts approach to respect the diversity of patients
Assesses and manages patient's expectations of care
Commitment to Safety - Every patient, Every time
Follows established safety guidelines to reduce risk of adverse event through early recognition
Commits to the Culture of Safety; If you see something, say something
Delivering High Quality Care - Every patient, Every time
Commits to efficient, effective and purposeful work and delivery of care
Engages in practices that will continually improve processes
Emotional Intelligence
Ability to grow and adapt
Accountability
Communication
Leading and developing others
Building relationships
Business acumen and organizational finances (with emphasis on using available analytics, tools, and financial reporting to understand and effectively manage department operations)
Strategy and implementation
Managing change

Nice To Haves

Knowledge of GE Centricity Software preferred.

Responsibilities

Develop and manage annual budgets for the multi-specialty practice.
Assists in the development/structuring of physician recruitment/employment models.
Development and management of all physician and staff space arrangements.
Develop and implement practices that maximize physician productivity that includes monthly reporting of benchmarked measures.
Ensures compliance with all relevant rules, regulations and laws that impact physician practices.
Accountable for all aspects of the multi-specialty practice operations including coding, professional billing, accounts receivable management, acquisition of appropriate medical liability insurance, clinical and support staff management, continuing education management and day to day management.
Development and management of all physician contracts.
Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job-related hazards.
Responsibly follows the Hospital exposure control plans/blood borne and airborne pathogens.
Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
Promotes effective working relations and works effectively as part of a department/unit team inter and intra departmentally to facilitate the department’s ability to meet its goals and objectives.