Manager Pharmacy Technicians

St. Elizabeth Healthcare•Edgewood, KY

About The Position

The Manager Pharmacy Technicians is responsible for managing the technician supervisors and overseeing the day to day operations of the department and the pharmacy technician staff ensuring efficient and effective operation of the pharmacy. The manager supervisor assures the pharmacy is providing optimal patient care while maintaining the necessary regulatory standards. They will manage achievement of the department commitment to be innovative, proactive, and accountable for quality patient outcomes by optimizing medication use across the continuum of care. Assess and manage technicians daily work load and provide staff development and evaluate performance. Plans, directs, and reviews the work assignments and special projects for each employee. The technician manager, under the supervision of a licensed pharmacist, will assist in the various activities of the pharmacy department. The technician manager functions in accordance with standard written procedures, guidelines and state and federal regulations. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Requirements

High school diploma or certificate
Current National Pharmacy Certification (CPHT)
Registered with applicable Board of Pharmacy
Demonstrates supervisory and coaching skills
Basic chemistry knowledge
Managerial knowledge of Pyxis med stations, CII Safe, CR Station, Talyst, Bedside Barcoding, DoseEdge
Three years hospital pharmacy experience
One-year management experience

Responsibilities

Customer Service/Patient Experience: Obtain and prioritize the voice of the customer in the design and implementation of pharmacy services.
Manage achievement of the department commitment to be innovative, proactive, and accountable for quality patient outcomes by optimizing medication use across the continuum of care.
Reward and recognize associates.
Provide excellent customer service to patients and other healthcare team members with attention to the needs of all staff.
Manage pharmacy team to utilize the ICARE values and AIDET principles and customer service guidelines and providing optimal pharmaceutical services to our patients.
Develop, promote and maintain professional relationships, both internally and externally.
HR/Talent Management: Manage the day-to-day operations of pharmacy technicians.
Recruit, interview, hire, orient, train, supervise, evaluate and counsel direct associates.
Reward and recognize associates.
Create and supervise work schedules, vacation schedules, time off and overtime, training qualifications and meetings
Track and record workload summary for analysis (including volume, census, and staff) to insure effective planning, staffing, and development of the department
Lead the development of technician staff education programs.
Encourages staff development and education and assures staff is challenged to their level of comfort.
Develops and maintains the technician and extern schedule.
Responsible for overseeing the variances with the technician’s hours to minimize overtime while maintaining optimal patient care.
Budget/Finance Management: Contributes to the Positive Overall Financial Status of the Department.
With the assistance of the Director, controls, maintains, monitors and administers annual budgets (operating and capital) to insure the department goals are met
Seek innovative ways to reduce/contain costs and ensure quality services.
Assures staffing meets the needs of the patients and reviews variance in workload metric and staffing.
Minimizes overtime and maximizes efficiency and productivity.
Medication Safety, Regulatory Affairs, and Quality Assurance: Participates in the development, collecting, monitoring and action plans for improvement of the Quality Improvement program to insure resolution of variance and improved patient care.
Monitors, detects and reports in a timely manner medication variances and adverse drug reactions.
Assures departmental policies, procedures and operations are aligned with (meet or exceed) the regulatory guidelines, rules or laws including those presented by State Board of Pharmacy, Drug Enforcement Agency, Food and Drug Administration, Centers for Medicare and Medicaid Services, The Joint Commission.
Manages alignment with the highest governing standards and is familiar with the ASHP standards of performance for hospital pharmacy.
Operations/Medication Preparation & Distribution: Oversee the system-wide operations of a business unit.
Support the pharmacy manager in planning and utilization of automation and technology.
Assess and monitor sterile and non-sterile compounding practices in compliance with USP Chapters 795, 797, and 800.
Evaluate, implement, and monitor the medication distribution process.
Assures accountability and control of schedule II-V controlled substances
Delegate and check daily assignments.
Prioritize and delegate tasks and projects within the department.
Provides oversight of technical functions across the system.
Leadership/Strategy: Manage a system-wide project or program.
In conjunction with the Directors develops strategic plan for system functional area and site and establishes realistic goals through a proper plan of objectives to insure that challenges both professional and financial are met by the Pharmacy.
Function as pharmacy liaison, including participation in meetings and standing in for a staff pharmacist or the Director when needed with various committees and at meetings
Keep employees informed of matters affecting their work and interest; interpret and explain hospital policies and procedures, department objectives, operations, services, organization, budget and seek comments and suggestions from employees.
Design/implement efficient services, offer revenue enhancements, monitor expenses, benchmark, encourage service excellence and provide effective communications.
Assures effective communication by conducting technician meetings on a bi-monthly basis by developing an agenda.
Responsible for written and verbal communications as needed.