Manager, Pharmacy Technician Operations: Aspirus Health

Clearway Health•Wausau, WI

1d•$70,000 - $85,000

About The Position

We are seeking a dynamic, experienced pharmacy technician ready to step into a leadership role within a health system specialty pharmacy. This individual will play a critical part in driving operational excellence, supporting high-quality patient care, and leading a team of technicians to perform at their highest level. The ideal candidate is motivated to grow as a leader, thrives in a fast-paced healthcare environment, and is committed to ensuring the pharmacy consistently meets performance, quality, and service expectations.

Requirements

High school diploma or equivalent required
Active, unrestricted pharmacy technician license and national certification (e.g., PTCB or ExCPT) required.
2+ years of pharmacy technician experience in dispensing, specialty, hospital, or retail pharmacy settings, with a strong knowledge of pharmacy operations and workflow.
2+ year(s) of experience in a leadership role.
Demonstrated leadership or supervisory experience, with the ability to coach, develop, and manage team performance.
Strong understanding of inventory management, auditing processes, and regulatory compliance

Nice To Haves

associate or bachelor's degree in healthcare or related field preferred.
experience with accreditation standards (e.g., URAC or similar) highly preferred.

Responsibilities

Oversee day-to-day pharmacy operations, ensuring efficient workflow, timely task completion, and alignment with patient care priorities.
Coordinate staffing, scheduling, and workload distribution to support specialty pharmacy services and optimize throughput.
Manage pharmacy systems, inventory, reporting, and regulatory compliance within a health system environment.
Drive continuous improvement through process optimization, quality assurance, and implementation of new technologies and workflows.
Partner with Recruiting throughout the hiring process, including onboarding, scheduling, and retention of pharmacy technician staff.
Manage performance through coaching, feedback, and accountability, including discipline and termination decisions in partnership with Site Director.
Ensure team compliance with required training, certifications, and regulatory standards.
Identify skill gaps and implement development plans to enhance team performance and engagement.
Partner with Site Director, pharmacists, and health system stakeholders to align operations with clinical and patient care goals.
Foster a culture of accountability, collaboration, and patient-first service.
Champion change initiatives and lead the team through process improvements and program implementation.
Communicate effectively across interdisciplinary teams to ensure alignment on priorities and performance.
Ensure a seamless, patient-centered experience by maintaining high service standards and resolving issues proactively.
Support coordination of specialty pharmacy services, including patient onboarding, adherence support, and non-clinical care activities as needed.
Monitor and improve service quality metrics such as turnaround time, access, and patient satisfaction.
Execute policies and procedures to maintain compliance with accreditation standards that are associated with the dispensing and shipping of prescriptions.
Collect and report data measures required by accreditation standards.