Manager, Pharmacy Solutions Marketing, Immunology - Patient Engagement & Customer Solution (PECS)

Johnson & Johnson Innovative Medicine•Hopewell Township, NJ

1d•$102,000 - $177,100•Onsite

About The Position

Johnson & Johnson is seeking a Manager, Pharmacy Solutions Marketing, Immunology, for its Patient Engagement and Customer Solutions Team (PECS) within the Pharmacy Solutions team. Based in Titusville, New Jersey, the role supports the Immunology portfolio, including TREMFYA, ICOTYDE, and IMAAVY. The manager executes the strategy, design, implementation, monitoring, and optimization of pharmacy-channel programs, including specialty pharmacy engagement, partnerships and enhanced services, and data and technology agreements. The work aims to help patients living with immune-mediated diseases start and stay on Johnson & Johnson therapies. The role identifies capabilities, partners, technologies, and programming approaches to improve patient engagement in the specialty pharmacy channel. It builds working relationships across marketing, account management, commercial excellence, patient solutions, IT, finance, legal, healthcare compliance, and other functions. The position reports to the Associate Director, Pharmacy Solutions Marketing and requires up to 10% travel. The manager works with Immunology patient experience and brand teams to develop channel plans, support launches and label expansions, improve pharmacy operations, manage partner relationships and program compliance, and assess performance through patient-focused KPIs. The role is expected to demonstrate Johnson & Johnson’s C.E.O. Leadership Behaviors: Compete, Execute, and Optimize, including a focus on patient and business impact, ownership and urgency, data-informed improvement, innovation, and adoption of emerging technologies such as AI.

Requirements

Bachelor’s degree.
At least two years of relevant healthcare business experience, including experience in Sales, Marketing, Account Management, Operations, Analytics, or related fields.
Strong strategy, innovation, analytics, and overall business acumen.
Experience developing, maintaining, and influencing strategic business relationships.
Experience with budget management and business planning.
Ability to manage and prioritize multiple priorities, with a focus on program management and oversight.
Excellent communication and leadership skills, including the ability to influence without authority and partner cross-functionally.
Ability to think strategically while maintaining attention to detail.
Excellent verbal and written communication skills and ability to present to all levels of leadership.
Strong interpersonal skills and a record of building positive relationships with diverse customers and colleagues.
Solution-focused approach and ability to identify problems and implement effective resolutions.
Demonstrated C.E.O. mindset: competing for patient and business impact, executing with ownership and urgency, and optimizing through innovation, data, and continuous improvement.
Commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time.

Nice To Haves

PharmD or MBA.
Specialty Pharmacy experience.
Experience in Immunology (dermatology, rheumatology, and/or gastroenterology) or another specialty market.

Responsibilities

Collaborate with Immunology patient experience and brand teams to execute pharmacy-channel engagement plans and programming strategies for in-office and home delivery models.
Use market assessments, competitive landscapes, voice of customer, and industry trends to design programs that improve access, speed to therapy, and persistency.
Support Immunology launches and label expansions by preparing specialty pharmacy partners, establishing hypercare reporting, and ensuring program pull-through to the field.
Use patient analytics, customer feedback, benchmarking, and compliance monitoring to optimize program performance, including KPI attainment, efficiency, and cycle time.
Partner with pharmacies to identify and deploy operational enhancements; simplify and standardize ways of working across the Immunology specialty pharmacy network; and share learnings and best practices.
Partner with national and local account teams to identify strategic specialty pharmacy partners and gaps in patient experience, influence account-team priorities, support contracting, and lead quarterly business reviews with pharmacies.
Develop and launch pharmacy programs in accordance with regulations and internal policies, including legal, compliance, and privacy approvals, negotiation and contracting, and fair market value assessments.
Monitor patient- and brand-focused KPIs, such as fulfillment, time to ship, adherence, and persistency, and present performance summaries, insights, and recommendations to Immunology patient experience teams.
Collaborate with cross-functional business partners in a complex, matrixed environment.
Model C.E.O. Leadership Behaviors and contribute to a culture of learning, smart risk-taking, experimentation, and adoption of AI and new technologies with colleagues and pharmacy partners.
Contribute to an inclusive and equitable work environment and demonstrate ethical, Credo-based conduct with respect for legal and compliance requirements.

Benefits

Eligibility to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)), subject to plan terms.
Eligibility to participate in the Company’s long-term incentive program.
Vacation: 120 hours per calendar year, subject to policy and date of hire.
Sick time: 40 hours per calendar year, with different amounts for certain state residents, subject to policy and date of hire.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental leave: 480 hours within one year of a child’s birth, adoption, or foster care placement.
Bereavement leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver leave: 80 hours in a 52-week rolling period.
Volunteer leave: 32 hours per calendar year.
Military spouse time off: 80 hours per calendar year.