(USA) Manager, Pharmacy Clinical Services
About The Position
Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders, administering immunizations, counseling customers regarding health care and prescription medication needs, including Medication Therapy Management (MTM) and all ongoing programs. Drives market pharmacy financial performance by ensuring clinical service delivery generates revenue cost-effectively, improving margin, and developing a return on investment. Develops and implements direct patient care strategy and clinical pharmacy programs for the market by analyzing pharmacy data, utilizing clinical judgment and business understanding, and collaborating with Market Health & Wellness leadership. Provides expertise, resources, and support to pharmacists and field leadership, serving as a subject matter expert and modeling best practices. Ensures continuous quality improvement in patient care and pharmacy clinical services by training pharmacists on SOPs and QI initiatives, monitoring performance, and implementing policies for quality delivery. Drives compliance in the delivery of clinical pharmacy services by educating pharmacists on appropriate licensure and certification requirements and ensuring compliance with regulatory requirements. Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans, removing barriers, and providing resources. Provides supervision and development opportunities for associates by selecting, training, mentoring, assigning duties, building a team, establishing performance expectations, and conducting regular performance evaluations. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity. Ensures business needs are met by evaluating the effectiveness of plans, consulting with business partners, and participating in community outreach events. Embraces differences, creates a workplace where associates feel seen, supported, and connected, and helps attract the best talent. Works as a team, builds strong relationships, and communicates with impact to motivate and influence. Strengthens the team by helping, developing, and mentoring others. Maintains and promotes the highest standards of integrity, ethics, and compliance. Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Delivers results while putting the customer first. Makes decisions based on reliable information, balances priorities, and considers the impact of their work. Displays curiosity, a desire to learn, takes calculated risks, and demonstrates courage and resilience. Drives continuous improvements, is open to new technologies and skills, and supports others through change.
Requirements
- Bachelor’s degree in pharmacy OR Doctor of Pharmacy degree (PharmD.) OR equivalent Foreign Pharmacy Graduate Examination Committee (FPGEC) certification program (National Association of Boards of Pharmacy).
- 1 year experience practicing as a licensed pharmacist.
- Pharmacist license (by job entry date) in all states of a market.
- Completion of APhA Pharmacy-Based Immunization Delivery Certificate program.
- Have and maintain a State Immunization License while employed in this position if required by the state.
- Have and maintain a CPR/AED Certification while employed in this position.
Nice To Haves
- Facilitation
- Pharmacy
- Presenting information to groups
- Training and Facilitation
Responsibilities
- Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders, administering immunizations, counseling customers regarding health care and prescription medication needs, including Medication Therapy Management (MTM) and all ongoing programs.
- Drives market pharmacy financial performance by ensuring that clinical service delivery is generating revenue in a cost-effective manner, improving margin, and developing a return on investment.
- Develops and implements direct patient care strategy and clinical pharmacy programs for the market by analyzing pharmacy data to determine clinical services.
- Provides expertise, resources, and support to pharmacists and field leadership by serving as a subject matter expert and modeling best practices for clinical pharmacy services delivery techniques and patient counseling.
- Ensures continuous quality improvement in patient care and pharmacy clinical services by training pharmacists on standard operating procedures (SOPs) and quality improvement (QI) initiatives, monitoring and evaluating pharmacy performance on quality initiatives and patient outcomes, and implementing policies for quality delivery of clinical services.
- Drives compliance in the delivery of clinical pharmacy services by educating pharmacists on appropriate licensure and certification requirements and ensuring pharmacists are compliant with regulatory requirements.
- Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress, and adjusting performance accordingly.
- Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, and conducting regular performance evaluations.
- Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
- Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, and soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness.
- Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
- Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
- Strengthens the team by helping, developing, and mentoring others; recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Delivers results while putting the customer first.
- Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders.
- Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
- Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
