Manager, Permitting Operations

The Corporation of The City of Victoria•Victoria, BC

3d•CA$111,565 - CA$131,252•Hybrid

About The Position

Reporting to the Assistant Director of Building and Inspection Services, the Manager, Permitting Operations leads permitting services, including development and upkeep of public facing information resources, application review processes, and inspection coordination. They focus on efficient and accurate service, implement development related policies, and oversee operations of a team of staff providing building permitting services. This role also involves continuous improvement of the application and review process, collaborating with other departments and agencies, and recommending changes to the Assistant Director of Building and Inspection Services. The position will collaborate with external government agencies, related organizations, and internal City Departments, and requires strong communication, problem-solving, and relationship-building skills to ensure broader City objectives are achieved.

Requirements

Architectural or Engineering Technologist diploma or equivalent in a related field.
BOABC Level III Building and Level II Plumbing Qualification. (6 months)
6 years progressively responsible leadership experience, preferably in a municipal government setting.

Nice To Haves

A degree in Architecture or Engineering and designation as a Professional Architect or Professional Engineer is considered an asset.

Responsibilities

Provide clear direction and set expectations for staff.
Define roles and responsibilities to ensure productivity and accountability.
Provide feedback and coaching for staff development and performance improvement.
Implement and monitor building permit application processes for quality, efficiency, and accuracy.
Ensure regulatory compliance and adherence to interdepartmental review processes.
Identify and implement process improvements.
Modernize and maintain systems, standards, and procedures.
Optimize business tools and process guidelines.
Monitor and foster excellent customer service.
Ensure high-quality guidance and support resources are available to applicants.
Identify areas to enhance customer experience.
Foster a problem-solving culture.
Maintain communication standards through review of application comments.
Manage and monitor building permit data systems for accurate reporting of development statistics.
Use data to monitor City development processes, understand trends, report to Council, and fulfill provincial/federal reporting requirements.
Liaise with other government organizations, developers, and consultants on building applications and land use initiatives.
Ensure City processes are aligned with industry needs and responsive to changes.