Manager, Periop and Procedural Services

UMass Memorial Health•Worcester, MA

6d•$111,384 - $200,491•Onsite

About The Position

Under the direction of the Senior Director/Director and in conjunction with the Medical Director, the Manager is responsible for strategic plan execution, daily planning, organizing, directing, coordinating, and evaluating daily activities. Assures the efficient day-to-day operational function of assigned areas to ensure that quality care, efficient workflow, and high patient satisfaction are provided. Plans, organizes, directs, and monitors daily performance. The Manager ensures that caregivers adhere to system policies and procedures including regulatory agencies. The Manager participates in the development of and manages the budget to target, oversees day-to-day operations of the resources (human and material), space and equipment, patient registration, scheduling, office operations, charge capture, physician and employee relations, and the general business functions of the areas.

Requirements

Bachelor of Science in Nursing or Bachelor’s degree in relevant clinical field.
Active clinical license in clinical field in state of Massachusetts.
A minimum of three years of directly related work experience in field of specialty in a hospital or healthcare environment.
Has demonstrated leadership potential.
Must have proven project management, team building, and presentation skills.
Exceptional analytical skills are necessary to perform various data analysis techniques, review statistical data for the purpose of departmental planning and control, in the preparation and maintenance of budgets and in problem solving.
Must possess the interpersonal and communication skills (both oral and written) to provide effective participative leadership and to interact with patients, families, physicians, and other visitors and staff.
Strong problem-solving skills.
Proficiency with Microsoft applications.

Nice To Haves

Master’s degree in Nursing or related field.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Responsibilities

Ensure that caregivers adhere to system policies and procedures for clinical care standards.
Coordinates clinical practice and deployment of resources at the unit level to ensure ongoing implementation of processes and adherence to standards.
Develops Scope of Service and Plan of Care for the identified area. Submits to senior leadership for approval.
Assists caregivers with the development of a cohesive, service-oriented team, and serves as a role model, mentor, coach/facilitator.
Monitors competence of caregivers and ensures education to complete required competencies. Monitors continuing education participation.
Conducts daily patient care rounds, assessing patient care requirements and monitoring nursing and ancillary caregiver performance to achieve safe, cost effective and quality patient care.
Directs the oversight of clinical practice through continuity of patient care assignments to optimize the patient plan of care.
Ensures a plan of care is established, coordinated, and delivered to each patient and family.
Creates and sustains a collaborative, patient-focused environment supporting excellence in clinical and service practices.
Delegates appropriate responsibilities to others.
Ensures a positive work environment that is safe for patients, visitors, and staff.
Ensures unit-based standards of care are in accordance with departmental, organizational and/or compliance related standards.
Identify operational workflow opportunities and implement improvements.
Collaborates with internal and external stakeholders to ensure effective operations.
Identify and implement improvements to maximize efficiency and capacity.
Reviews and develops action plans based on metrics.
Assures the efficient daily operations of assigned units, including appropriate staffing, appropriate use of supplies, workflow, and productivity to meet patient needs and to manage to budget.
Chooses goals, projects, and sets priorities based on alignment with system goals.
Responsible for the development, implementation, and revision of departmental policies, procedures, and objectives to guide and support the delivery of service.
Identifies systems changes to solve complex problems. Researches and obtains needed data or feedback regarding issues/problems.
Promotes employee engagement and patient satisfaction initiatives at the unit/clinic level to address metrics identified below target goals.
Articulates patient care standards as published by Joint Commission, CMS and other regulatory agencies.
Assesses candidates, through behavioral and peer interviewing, for appropriate positions within the unit/clinic and makes recommendations for hire, transfers, promotions and/or other staff changes.
Provides oversight of all caregivers including completion of specific performance reviews. Ensures performance evaluations are completed for caregivers timely according to HR policies.
Assures appropriate orientation, competence assessment, in-service training, and continuing education for all caregivers.
Ensures the proper documentation for recruiting, on-boarding, evaluating, and terminating caregivers are completed timely and thoroughly. (i.e. position requisition, orientation checklist, separation).
Assures licensing certification for all caregivers are current.
Leads and influences the development of caregivers by creating a practice climate of responsiveness and learning which supports retention and recruitment of competent staff.
Coaches and supports caregivers by removing barriers and addressing issues. Consults with management regarding issues as necessary.
Promotes communication and feedback through regularly scheduled caregiver meetings and other venues.
Maintains current knowledge of labor and employment laws impacting caregivers in own unit/clinic and/or those that impact areas across the medical center. Maintains knowledge of current union contracts within own area of responsibility.
Establishes a climate for open communication and builds relationships at all levels of the organization.
Develops, implements, and updates recognition initiatives valued by the unit/clinic.
Facilitates staff attendance at in-service programs, teaching opportunities, staff meetings and rounding.
Uses tools such as employee surveys to measure staff morale with a focus toward recognition and developing action plans for improvements.
Collaborates with Finance and leadership to develop annual departmental budgets based on established patient care indicators, projected volumes, and patient populations.
Maintains cost effective staffing patterns based on approved staffing budgets.
Demonstrates fiscal responsibility via monitoring of salaries and supply expenses, prepares and submits variance reports. Develops and implements corrective action.
Identify capital needs for assigned units.
Links departmental goals to organizational goals and strategic plans.
Actively coordinates clinical quality improvement and safety efforts on the unit/clinic with defined medical center quality and safety goals.
Creates and sustains an environment that encourages feedback, problem-solving, self-evaluation and innovation as the way work is accomplished and improvements achieved.
Actively seeks information about the underlying needs of patients, families, and employees and seeks to match those needs.