Manager, Performance Strategy & Enablement

IHG•Atlanta, GA

1d•$95,000 - $106,000•Hybrid

About The Position

The Manager, Performance Strategy & Enablement role translates Americas Operations priorities into actionable plans, scalable enablement solutions, and sustained execution across the organization. This role partners with Operations leaders, field teams, and cross-functional stakeholders to drive adoption of key initiatives, improve operational performance, and equip teams with the tools, processes, and resources needed to deliver results. The role identifies performance opportunities and operational barriers, developing practical solutions and change strategies that simplify execution and sustain results. This individual also strengthens feedback loops across the field, using insights to continuously improve programs, processes, and ways of working.

Requirements

Bachelor's or Master's Degree in a relevant field or relevant work-experience.
5+ years of progressive work-related experience with demonstrated proficiency in operations, enablement, change management, consulting, or a related field.
Experience translating strategic priorities into actionable plans, tools, processes, and enablement solutions that drive execution and adoption
Demonstrated experience implementing operational initiatives, process improvements, new capabilities, or organizational change across diverse stakeholder groups
Proven ability to identify operational challenges, synthesize stakeholder and field insights, and develop practical solutions that improve performance and effectiveness
Experience developing executive-ready communications, presentations, playbooks; proficiency leveraging AI tools to improve operational efficiency and decision-making
Exceptional written and verbal communication skills, with the ability to simplify complex concepts and translate them into clear, actionable guidance and materials
Strong problem-solving and analytical skills, with the ability to navigate ambiguity, identify barriers, and develop practical, scalable solutions
Strong relationship-building and influencing skills, with the ability to build trust, drive alignment, and create momentum across field teams, and cross-functional partners
Adaptable, proactive, and results-oriented, with the ability to manage competing priorities, independently drive execution, and foster a culture of continuous improvement

Responsibilities

Partner with Operations leaders to translate strategic priorities and performance opportunities into clear, actionable execution plans
Develop and deploy scalable tools, playbooks, processes, and resources that simplify execution and improve operational performance
Identify operational barriers and process gaps, developing practical solutions that improve efficiency, consistency, and effectiveness
Translate performance insights and business requirements into actionable guidance and recommendations for leaders and field teams
Lead the implementation and adoption of new programs, processes, tools, capabilities, and ways of working across Americas Operations
Develop structured change and implementation plans that establish clear ownership, milestones, communications, and reinforcement activities
Build stakeholder engagement and alignment with Operations leaders, field teams, and cross-functional partners to create momentum for change
Develop communications, toolkits, training materials, and leader-ready resources that build awareness, accelerate adoption, and sustain new ways of working
Establish effective feedback channels to capture insights and perspectives from leaders, field teams, hotels, and owners
Gather and synthesize feedback and performance insights to identify recurring challenges and opportunities for improvement
Partner with cross-functional teams to prioritize and implement improvements to processes, tools, programs, and resources
Embed learnings from field feedback and implementation into future initiatives to continuously improve operational effectiveness