Manager: Performance Improvement

Mercy Medical Center • Baltimore, MD

13h • Onsite

About The Position

The Performance Improvement Manager will be supporting Maryland Family Care operational programs, will assist in clinical practice standardization across Mercy Personal Physcian sites, monitor key performance indicators across sites, and assist the Director in Performance Improvement work. The Performance Improvement Manager will conduct themselves through the values of Mercy and empower team members to perform at the highest level of licensure ensuring best practice and a culture of high reliability and patient safety. We are looking for a self motivator that has strong interpersonal and communication skills, Medical Assistant experience, experience in training others, and someone that is naturally inquisitive and forward thinking.

Requirements

• Must possess a high school diploma or GED.
• Must possess a degree in Bachelor of Business Administration or Science Degree in Healthcare or related field- 5 years of progressively increasing management experience can replace the education requirement.
• MA Certification
• Clinical Supervisor Experience minimum 3 years
• Able to travel to all hub sites as needed
• General Knowledge of Microsoft Office
• Strong Interpersonal Skills

Nice To Haves

• Masters in Healthcare Administration, preferred.
• Lean Six Sigma Certification

Responsibilities

• Optimize clinical best practice across all sites by developing practice standards for the ambulatory setting and training clinical team members across Mercy Personal Physician sites
• Develop and monitor key performance indicators of clinical team members
• Assess individual clinical team member performance via observations, providing consistent feedback and reassessment
• Maintain the General Vaccine and Flu Programs by processing supply requests and submitting invoices on a regular basis
• Maintain consistent communication with sites, suppliers, accounts payable, and leadership regarding the vaccine program
• Assist the Director in Performance Improvement work through the lens of lean six sigma methodologies, including but not limited to: time studies, observations, general mistake proofing, etc.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Manager