Manager Performance Improvement - Roper Hospital

Roper St. Francis Healthcare • Charleston, SC

8d

About The Position

In collaboration with leadership, physicians, and the Quality and Patient Safety Department, the Manager, Performance Improvement is responsible for the planning and execution of quality functions for RSFH programs, including the support of continuous excellence projects and adherence to quality reporting required by government and commercial entities and RSFH. The Manager functions as a project advisor; reporting on the status of projects, and overseeing implementation and evaluation plans, and training project team members to use established quality improvement methods to maximize quality and efficiency. The Manager oversees the development of quality metrics for their assigned areas and maintenance of institutional and external databases, as appropriate. This position prepares quality reports, scorecards, and presentations, analyzes trends of performance metrics, identifies opportunities for improvement, and develops action plans in partnership with IPN/Ancillary Department leadership. This role serves as a liaison between clinicians and IT, working to develop and ensure appropriate use of computer/data systems for clinical decision support, and works collaboratively with other Quality divisions to ensure the coordination of high-quality, evidence-based care across the continuum and health system.

Requirements

• Advanced degree in healthcare- or process improvement-related field required (e.g., Master’s in Nursing, NP, PA, Pharm D, MBA, MPH, MHA, MS).
• At least 7 years of work experience in health care or process improvement.
• If RN, must be currently licensed as a Registered Nurse in the state of South Carolina or holds a current compact multi-state license as a Registered Nurse in a recognized NCSBN Compact State and is not a permanent resident of SC.
• If NP, must be licensed as a Nurse Practitioner in the state of South Carolina.
• If PA or Pharmacist, must be licensed and/or certified by appropriate agencies as required by state law.
• BLS or ACLS required as determined by area of practice.
• Must provide copy of national certifications if applicable.
• Requires strong analytical and critical thinking, and problem solving skills to resolve complex clinical and systems issues.
• Ability to develop programs and operationalize them.
• Ability to plan and manage department personnel and resources.
• Must possess personal initiative, practical learning skills and conflict management.
• Excellent interpersonal, written, and oral communication skills.
• Experience in teaching and consulting.
• Ability to gather, organize, and analyze data, with strong skills in Excel spreadsheets, data management/database design and maintenance, and graphics to design and implement monitoring and evaluation tools which effectively communicate outcomes of care management efforts to diverse audiences.
• Works effectively in groups and ability to delegate and supervise other healthcare team members.
• Able to lead cross-functional teams without line authority.

Nice To Haves

• Quality and process improvement experience strongly preferred.
• Project management certification preferred.

Responsibilities

• Planning and execution of quality functions for RSFH programs.
• Support of continuous excellence projects.
• Adherence to quality reporting required by government and commercial entities and RSFH.
• Functioning as a project advisor; reporting on the status of projects, and overseeing implementation and evaluation plans.
• Training project team members to use established quality improvement methods to maximize quality and efficiency.
• Overseeing the development of quality metrics for their assigned areas and maintenance of institutional and external databases, as appropriate.
• Preparing quality reports, scorecards, and presentations.
• Analyzing trends of performance metrics, identifies opportunities for improvement, and develops action plans in partnership with IPN/Ancillary Department leadership.
• Serving as a liaison between clinicians and IT, working to develop and ensure appropriate use of computer/data systems for clinical decision support.
• Working collaboratively with other Quality divisions to ensure the coordination of high-quality, evidence-based care across the continuum and health system.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees