Manager, People Solution Center

LPL Financial•Charlotte, NC

About The Position

Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our, employees. If you're ready to lead with intention and discover what’s possible, LPL Financial invites you to apply today. Job Overview: The Manager, People Solutions Center (PSC) is responsible for leading all daily operations of LPL’s centralized people support center. This role oversees team performance, service delivery, and operational execution while ensuring a high‑quality experience for employees and internal partners. The leader will drive continuous improvement, partner closely across the People Team and business, and serve as the primary escalation point for complex or sensitive matters. This position plays a critical role in executing firmwide people processes, including serving as the main lead for severance and termination related processes and projects. The role also manages the team’s process manual, HR mail and garnishments, supports annual HR initiatives to ensure the PSC is prepared to support and acts as a subject matter expert for HR policy and process across the firm.

Requirements

Bachelor’s degree in Business Administration, Human Resources, or related field required.
Minimum 5+ years in Human Resources or related operations field
Passionate about being a people‑centric, empathetic leader who fosters trust, approachability, and a positive team culture
Ability to maintain focus, prioritize effectively, and execute tasks through to final delivery with a sense of urgency
Experience solving complex problems with minimal oversight and developing new approaches to existing processes or problems
Strong skills in Microsoft Office, specifically Excel and Powerpoint
Proficiency with Workday and/or Salesforce

Nice To Haves

2+ years of people management experience
Experience supporting audit requests and ensuring adherence to SOX controls
Strategic planning and change management skills
Financial Services experience ideal
Process improvement experience and/or designations
PHR/SPHR or SHRM-CP/SCP

Responsibilities

Manage and develop the People Solutions Center (PSC) team through ongoing coaching, performance management, strategic hiring and training, ensuring appropriate staffing and coverage to meet service-level agreements
Serve as the primary escalation point for the team, using judgment to determine when to engage COEs, Legal, or PBPs
Create, analyze, and deliver regular reporting and trends related to call volume, case drivers, responsiveness, and employee experience. Share insights with leadership and business stakeholders to drive decisions and process improvements
Act as the lead owner for severance administration and termination related processes and projects, partnering closely with Legal, Technology, PBPs, and Payroll.
Manage and continuously update the PSC response templates and process manuals, ensuring scalability, accuracy and alignment with policies, systems, and regulatory requirements.
Strategically monitor work queues, Salesforce cases, HR phone hours and project support tasks across the team, stepping in to support execution when volumes are high
Serve as an HR policy and process subject matter expert for partners across the People Team and within the broader firm. Ensure team members remain trained and current on HR operations, policies, systems, and partner expectations
Manage the HR mail support team member and drive timely, compliant execution of all garnishment and lien activities for employees and advisors, while continuously improving processes and meeting established SLAs.
Partner with Risk to prepare for internal and external audits and provide required evidence and documentation. Support identification and implementation of remediation actions when gaps are identified
Foster a culture of continuous improvement and contribute to the evolution of the PSC from transactional support to a more consultative, proactive, solutions-oriented model