Manager, People Relations

Core Spaces•Chicago, IL

5d•$110,000 - $125,000

About The Position

As an advocate of our Company values, the People Relations Partner will work in lockstep with senior members of the People Relations team to support and execute the investigation and resolution of people relations matters by coaching people leaders in managing team member performance, progressive discipline, and corrective action with a focus on risk mitigation. The role will be hands-on with the ADA and leave administration process in partnership with our Associate Director who leads the ADA/LOA process and the Payroll & Benefits team. Working in close collaboration with the Talent Development and Talent Management teams, you’ll support the development and execution of people initiatives, programs, and events that authentically evolve our ‘OneCore’ culture, create meaningful moments of connection across and within teams, and elevate the employee experience (let’s go)! With over 1,200 team members across locations, entities, and time zones, we continue to grow rapidly and we need your expertise to help deliver best-in-class experiences. You’ll thrive in this role if you’re resourceful, quick on your feet, and committed to helping others succeed. This is not your first rodeo; you are experienced in developing and maintaining positive relationships and serving as a trusted go-to source for people matters. You may not know all the answers, but you are resourceful and committed to finding them!

Requirements

5+ years of experience with resolution of employee relations matters and the administration of Human Resources policies
Bachelor’s degree in Human Resources, Business Administration, or Organizational Development
Impeccable regard for using discretion with confidential documents and information
Conflict resolution expertise, with experience handling sensitive employee issues and complex investigations.
Knowledge of employment law and regulations (FMLA, ADA, EEO, and multi-state compliance).
Strong emotional intelligence (EQ) and interpersonal skills to build trust and rapport across teams.
Change management experience, with the ability to guide teams and managers through organizational changes and transitions.
Sound judgment in prioritizing competing demands.
Adaptable communication skills to collaborate effectively across diverse groups of stakeholders.
Passion for collaboration, rallying people, and influencing others to effectively get things done.
Proactive approach and a keen attention to details.
Ability to work autonomously while keeping key stakeholders informed.

Nice To Haves

Experience working in student housing, single-family rentals, hospitality, or multi-family industries.
Proven ability to exercise flexibility and adapt in a fast-paced, high-growth environment
Expertise in executing ADA Accommodation and Leave of Absences processes in compliance with multiple local/state jurisdictions (specific experience with Washington, Oregon, and California laws are a plus).
Experience working with a mix of onsite, remote, and hybrid teams, supporting multiple time zones effectively.
Proficiency in HRIS systems (such as Paycom) and experience maintaining accurate documentation.

Responsibilities

Execute people relations matters for the company by guiding and coaching managers in progressive discipline steps and corrective action remedies, managing and prioritizing in a fast-paced, high-growth environment under the leadership and direction of senior members of the People Relations team
Demonstrate effective organization and time management to prioritize and progress multiple cases/matters day-to-day/week-to-week with flexibility to extend hours as needed for time-sensitive matters in various time zones
Utilize and support the evolvement of our toolkit of templates, guidelines, and resources for managers regarding performance management in close partnership with the Talent Development Manager
Assist leaders in ensuring appropriate progressive discipline documentation is recorded and corrective action steps are followed through with team members to mitigate risk proactively
Guide managers on developing and executing Performance Improvement Plans in partnership with the Talent Development Manager
Intake complaints and manage the investigation process; consult with senior members of the People Relations team on the appropriate actions and next steps
Lead with compassion and company values by seeking to understand an individual’s situation to understand the why and influence managers to do the same ahead of making judgments and determinations
Establish and maintain the communication of various people matters that affect other People Operations departments such as Payroll & Benefits or Talent Management
Utilize the HRIS and Company technology as appropriate for tracking, recording documentation, and reporting
Facilitate exit interviews with team members when voluntary resignations occur to identify the root cause, potential leadership concerns, and enhancement opportunities for the team members' experience
Keep a close eye on team member retention and turnover trends, and make speedy recommendations for actions to improve
Execute the involuntary termination process and ensure the appropriate approval process is followed
Prepare and finalize severance agreements when appropriate
Execute the accommodation process for assigned cases following ADA compliance and ensure the necessary documentation is received and tracked
Intake and initiate leave administration process for assigned cases, tracking and running point through the hand-off to the benefits administration team and/or 3rd party leave administrator
Advocate and communicate team member support resources such as the OneCore Mindfulness Programming, the Employee Assistance Program, Calm, and 3rd party mindfulness coach
Promote and participate in the company’s diversity council with a mission to connect, raise awareness on DEI matters, and implement change
Participate in the identification, research, and execution of compliant employment policies and practices across federal and multiple state and local jurisdictions
Assist with evolving and maintaining the company handbook
Help with the development and maintenance of guidelines to ensure consistent practices of policy interpretation
Occasional travel may be necessary as needed
Perform all other duties and tasks as assigned by management
Must be able to complete all physical requirements of this role with or without a reasonable accommodation

Benefits

A culture that provides you with a sense of belonging
Hybrid or remote work options may vary by role to support work-life balance
Competitive pay that values your contributions
Incentives designed to reward your achievements
Paid flexible PTO to disconnect or celebrate life milestones
Paid 14+ holidays, including your birthday, to disconnect and celebrate
Paid Parental Leave that begins after 90 days
Paid volunteer time off to give back to your community
Monthly workshop weeks; fewer meetings & more collaboration
Robust health plan options that begin within at least 30 days of your employment
Monthly phone reimbursement
Wellness allowance and perks, including a yearly subscription to a meditation app
An environment that provides you a voice to share your perspectives
Employee Assistance Program (EAP) for access to confidential support services
Company retirement options including 401(k) + matching & Roth account option