Manager, People Center

Southern Glazer’s Wine and Spirits, LLC•Dallas, TX

2d•Onsite

About The Position

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933. Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging. As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Requirements

Bachelor’s degree plus 5 years of experience; or an equivalent combination of education and experience
Minimum 3 years of experience managing and developing a team in a customer service, HR operations, shared services, or employee support environment
Advanced HR generalist knowledge across the employee lifecycle and core HR disciplines
Demonstrated expertise in customer service operations, employee support, case management, and service excellence
Strong understanding of operating models, resource planning, process improvement, and organizational priorities
Ability to build business cases, assess costs, allocate resources, and apply financial insights to decision-making
Technical aptitude to administer, support, and optimize technology solutions
Experience leveraging technology solutions to support, optimize, and enhance service delivery

Responsibilities

Lead the People Center by establishing priorities, goals, performance standards, and service strategies aligned with organizational objectives
Coach, develop, and engage a high-performing team while fostering a culture of accountability, collaboration, continuous learning, and employee advocacy
Align staffing, resources, and capabilities to meet evolving business and employee needs
Build strong partnerships with HR, business leaders, and key stakeholders to strengthen service delivery and employee support
Design, manage, and continuously improve the end-to-end employee support experience
Ensure accurate, consistent, timely, and employee-centered service delivery across all support channels
Analyze employee feedback, service metrics, case trends, and root causes to identify opportunities to improve efficiency, effectiveness, and the employee experience
Drive adoption of self-service capabilities and ensure the quality, accessibility, and maintenance of knowledge resources
Simplify, standardize, automate, and optimize processes and workflows to improve operational efficiency and scalability
Oversee the effective utilization of service technologies, including case management systems, telephony, virtual assistants, analytics, workflow tools, and system integrations
Monitor operational performance and implement improvements to enhance productivity, service quality, and employee satisfaction
Promote awareness and utilization of People Center services across the organization
Identify and implement innovative solutions that increase the value, effectiveness, and reach of People Services
Perform other job-related duties as assigned