Manager, People Business Partner, Burger King, Company Operations

Restaurant Brands International•Memphis, TN

4d•Hybrid

About The Position

Restaurant Brands International Inc. (RBI) is seeking a collaborative and hands-on People Business Partner to support restaurant operations. This role serves as a trusted advisor to leaders across the business, partnering closely with Operations and Legal teams. The People Business Partner will manage employee relations, provide performance management guidance, support recruiting and hiring, ensure compliance, and drive training, succession planning, and continuous improvement initiatives. This is an excellent opportunity for an HR professional who thrives in a fast-paced, multi-location environment and enjoys building strong relationships, solving problems, and making a meaningful impact on both the business and its people.

Requirements

2+ years HR generalist experience required (to include training, recruiting, employee relations, compensation and benefits, and HRIS administration).
Flexible style and willingness to "roll up your sleeves and get it done".
Good knowledge and experience in organization effectiveness, team dynamics, leadership development, management/leadership effectiveness, and facilitation.
Excellent team-building and influencing skills, communications and unquestioned integrity, and the experience to effectively address sensitive HR issues.
Ability to thrive in a fast-paced and flexible environment while also working independently with minimal supervision.
Proven experience of organization and business understanding by demonstrating partnering with the business to understand business priorities, routines and practices.
Ability to work collaboratively with others as part of a team while being able to take full ownership for assigned projects.
Knowledge of human resources including employee relations issues, plans related to enhancing diversity, performance management policies, as well as basic federal and state employment laws.
Ability to travel domestically 50% (primarily in market but potential for travel to corporate offices).
Ability to manage conflicts, confrontations, and disagreements in a positive manner.
Experience in analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals.
Experience with payroll troubleshooting.

Nice To Haves

Bachelor's degree in human resources or related field (preferred).
2 to 4 years previous experience in Quick Service Industry experience a plus but not required.

Responsibilities

Conducts weekly 1:1 meetings with Restaurant Company Operations Leadership.
Manages the investigation process and assists leadership and inside counsel in resolving complex employee relations issues.
Maintains in-depth knowledge of legal requirements related to day-to-day employee management, reducing legal risks and ensuring regulatory compliance (e.g., background checks and I-9 process).
Partners with the Legal department as needed/required.
Provides day-to-day performance management guidance to restaurant management and above restaurant leaders (e.g., coaching, counseling, career development, disciplinary actions).
Facilitates and/or partners with Training on HR change initiatives and continuous improvement projects, providing updates and training for restaurant management and team members as required.
Provides HR policy guidance and interpretation.
Provides guidance and input on business unit restructure and succession planning.
Participates in the evaluation and monitoring of training programs to ensure success.
Follows up with restaurant teams to ensure training objectives are met.
Partners with other HR leaders to ideate and improve key HR programs.
Participates in cross-functional teams in support of strategic initiatives.
Advises and updates District Managers and Restaurant Management regarding proper interviewing techniques and selection criteria.
Supports restaurant teams with the use of the Applicant Tracking System.
Validates employee achievement and bonus payout calculations on a quarterly and monthly basis.
Assesses risk and provides proactive training/mitigation with HR audits.
Reports on market KPIs (staffing, turnover, engagement) and provides recommendations of trends to market leadership.
Partners with operations to lead succession planning for General Managers and District Managers.
Assists team members with questions and serves as a resource for all HR-related questions and concerns (payroll, benefits, compensation, LOA, team member concerns).
Partners with District Managers to ensure 100% legal compliance (child labor compliance, new hire compliance, worker’s compensation issues, HR posters, and unemployment claims as necessary).
Regularly visits restaurants to coach, develop, and audit HR systems and processes.
Maintains a regular cadence for check-ins and visiting restaurants in person to assist with hiring events and training on hiring.
Partners across HR functions to deliver integrated solutions to management and employees.
Prepares employee communications regarding compensation, benefits, and company HR policies and programs.
Serves as a consultant to management on HR-related issues, responding to and assessing HR-related needs (recruitment, talent management, organizational design, etc.).
Manages and resolves basic employee relations issues.