Manager - Pediatric Inpatient Care Management

OU Health•Oklahoma City, OK

8d•Onsite

About The Position

The Care Management Manager oversees and leads the Care Management department, ensuring delivery of high-quality, patient-centered care coordination services. The role requires leadership skills, clinical expertise, and a commitment to excellence in healthcare management. The position is located in downtown Oklahoma City and works Monday through Friday during the day. The manager provides direction for department operations and staff, supports professional development, collaborates with healthcare providers and external partners, monitors care processes and compliance, and leads performance improvement initiatives. The manager works with the Director to analyze department data and collaborates with interdisciplinary teams to develop patient-centered care plans.

Requirements

Bachelor’s degree in nursing or a Master of Social Work.
Minimum of 3 years of care coordination experience.
3–5 years of progressive supervisory or leadership experience.
Current Registered Nurse license issued by the Oklahoma State Board of Nursing or a current multistate compact Registered Nurse (eNLC) license, or a current Clinical Social Worker license (LCSW) from the Oklahoma State Board of Licensed Social Workers.
Current BLS certification from the American Heart Association.
Demonstrated ability to lead and motivate a diverse team of healthcare professionals.
Proficiency in utilizing electronic health records (EHR).
Demonstrated knowledge of clinical care management and social work programs in inpatient or ambulatory settings, healthcare operations, healthcare finance, health technology systems, and healthcare innovation.
Excellent communication, interpersonal, and leadership skills.
Commitment to fostering continuous learning, quality improvement, and patient-centered care.
Proven management abilities, including demonstrated outcome results and ability to change a team’s culture.
Ability to build consensus, facilitate change, and demonstrate a track record of execution and delivery.
Proficiency in performance measurement and quality improvement methodologies.

Nice To Haves

Certification in Case Management (e.g., CCM).

Responsibilities

Provide direction and leadership to the Care Management department, aligning its work with departmental goals and objectives.
Provide primary input into daily department operations, including staffing, assignments, and problem solving.
Foster a collaborative, supportive work environment that promotes professional growth and development among department and organization staff.
Collaborate with healthcare providers, interdisciplinary teams, and external agencies to optimize patient outcomes and ensure efficient resource utilization.
Monitor and evaluate patient care processes, identify areas for improvement, and implement evidence-based interventions as needed.
Ensure compliance with healthcare regulations, standards, and accreditation requirements related to care management.
Conduct regular audits and reviews to assess compliance with documentation standards and quality metrics.
Educate and train staff on compliance-related issues and care management best practices.
Lead performance improvement initiatives to enhance the quality, safety, and efficiency of care management services.
Work with the Director to analyze data and metrics to identify trends, opportunities, and challenges in care coordination.
Build and maintain effective relationships with staff and internal and external stakeholders, including physicians, nurses, social workers, payers, and community organizations.
Collaborate with interdisciplinary teams to develop and implement patient-centered care plans that address individual patients’ needs and preferences.
Perform other duties as assigned.