Manager, Payroll Solutions Architect

Deloitte • Tampa, FL

2d • $134,500 - $265,100 • Onsite

About The Position

The Manager, Payroll Solutions Architect is a core member of Deloitte’s HR BPaaS Solution Hub and supports active sales pursuits for HR Business Process as a Service (BPaaS) and business process outsourcing (BPO) opportunities. The role translates client requirements into commercially viable, delivery-ready solutions, including staffing models, role structures, delivery-location strategies, productivity assumptions, and pricing inputs. It draws on market benchmarks, operational experience, technology-enabled efficiencies, and Deloitte’s BPaaS capabilities to create solutions that are competitive and executable as priced.

The position works closely with sales teams, account leaders, delivery leadership, pricing and commercial teams, and global delivery centers. It requires moving quickly under pursuit deadlines while applying analytical rigor, operational credibility, and clear communication to complex HR outsourcing opportunities.

The role is part of a team that supports growth in HR managed services by connecting client needs to delivery execution through functional HR knowledge, quantitative modeling, market benchmarks, and technology-enabled capabilities. The position may be based in one of the listed U.S. locations, requires residence within commuting distance of the assigned office, and may involve travel up to 50% on average.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 6 years of experience in payroll outsourcing, BPO, shared services, or managed services.
• At least 4 years of experience in one or more of solution architecture, pricing, workforce planning, capacity planning, delivery operations, or managed services design.
• Experience supporting payroll processes and developing staffing models, workforce plans, capacity models, or productivity assumptions for payroll outsourcing, BPO, shared services, or managed services.
• At least 4 years of experience applying Avasant, ISG, or Everest benchmarking data to business cases.
• At least 4 years of experience developing and maintaining Microsoft Excel staffing calculators, pricing inputs, and scenario analyses.
• At least 4 years of experience using generative AI and automation tools in solution development, analysis, or service delivery.
• At least 4 years of experience contributing to proposals, RFP responses, client presentations, or executive-level solution narratives.
• At least 4 years of experience working across sales, delivery, pricing, commercial, technology, and global delivery teams in U.S., Mexico, and India delivery models while managing multiple active pursuit deadlines.
• Must reside within commuting distance of the assigned office and be able to commute daily if required without overnight accommodations.
• Ability to travel up to 50% on average, depending on the work, clients, and industries or sectors served.
• Must be legally authorized to work in the United States without employer sponsorship now or at any time in the future.
• Ability to work independently and collaboratively as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines and mentor others.

Nice To Haves

• Master’s or MBA degree.
• At least 6 years of experience building BPO pricing models, managing engagement margins, and optimizing global delivery economics across offshore and nearshore centers.
• At least 6 years of experience solutioning multi-process or multi-country HR BPaaS or BPO opportunities and developing blended U.S., nearshore, and offshore delivery models.
• At least 6 years of experience applying benchmark data to staffing ratios, cost-per-transaction models, productivity assumptions, or operating-model business cases.
• At least 6 years of experience evaluating how process complexity, volume, seasonality, language requirements, service coverage, automation, and location affect delivery economics.
• At least 6 years of experience with HR technology platforms, workflow tools, automation, AI, analytics, or agentic AI solutions, including Deloitte HR BPaaS capabilities such as SimplrOps and Ascend.
• At least 4 years of experience partnering with delivery leaders to validate transition plans, operating assumptions, and delivery readiness.
• At least 4 years of experience building reusable solutioning assets, estimation tools, pricing models, or operating-model playbooks.
• At least 4 years of experience managing globally distributed delivery teams or governance frameworks for multi-country BPO engagements.
• At least 8 years of management consulting experience with demonstrated success developing business and exceeding sales targets.
• Experience supporting client workshops, oral proposal presentations, executive-level pursuit discussions, drafting proposals, and presenting operating models to senior client stakeholders.

Responsibilities

• Partner with sales teams and account leaders on active HR payroll BPaaS and BPO pursuits, serving as the primary solution architecture resource from opportunity qualification through proposal development and client presentations.
• Translate client requirements, process volumes, service expectations, and operating-model objectives into solution designs; identify assumptions, dependencies, risks, and decision points affecting scope, staffing, pricing, or delivery feasibility.
• Design staffing models for proposed Payroll BPaaS engagements, including headcount, role mix, skill profiles, supervisory structure, span of control, shifts, coverage, language, and time-zone models.
• Incorporate process volumes, complexity, seasonality, service expectations, productivity assumptions, and transition considerations into staffing models; evaluate scenarios and translate models into pricing and commercial analyses.
• Identify opportunities to improve proposed solutions through automation, process standardization, workflow redesign, technology-enabled productivity gains, and continuous improvement.
• Assess how Deloitte capabilities and proprietary tooling can improve efficiency, quality, scalability, and client value, and communicate how technology and process innovation support measurable business outcomes.
• Determine delivery-location strategies across the United States, Mexico, and India by evaluating process complexity, client requirements, cost targets, language needs, time-zone coverage, talent availability, and operational risk.
• Develop blended onshore, nearshore, and offshore delivery models and coordinate with delivery center leadership to validate assumptions, resource availability, and operating feasibility.
• Build and maintain staffing calculators, productivity models, pricing templates, assumptions libraries, solution playbooks, and cross-deal knowledge repositories.
• Collaborate with delivery leadership to confirm solutions can be executed as priced and support post-win transitions.
• Draft proposal and RFP content and maintain knowledge of the competitive HR BPaaS and BPO landscape, client expectations, delivery models, and technology trends.
• Lead projects or workstreams, manage and prioritize multiple tasks in a fast-paced environment, meet deadlines, and mentor and provide clear guidance to others.

Benefits

• Employees are offered a broad range of benefits.
• Employees have opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship, on-the-job learning, and formal development programs.
• May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager