Manager, Payroll Services

Entertainment Partners•New York, NY

12d

About The Position

At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making. We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do. Are you looking for the next opportunity to revolutionize an industry? If so.... We are seeking an experienced Payroll Manager to serve as a leader within Payroll Services, who will be responsible for delivering payroll and client satisfaction, resulting in best in class service. This role will be a payroll subject matter expert and systems expert, in order to be a go-to for Paymasters and clients. As a team manager, this role will manage the team’s daily workflow, consistently evaluating, monitoring and refining the tasks in order to ensure payroll is delivered accurately and on-time, per Service Level Agreements. Additionally, as a team manager this role will be responsible for cultivating and motivating employees to achieve their best performance.

Requirements

5-7 years of progressive experience in payroll, or subject matter equivalent
1-3 years managing direct reports
Bachelor’s Degree in Math, Business Administration, Finance or related discipline.
Experience working with business intelligence applications (Qlik, Tableau, Salesforce, etc.)
Excellent oral and written communications skills
Strong knowledge in Payroll processing
Ability to motivate and coach direct reports
Proficient PC skills, including MS Office Suite (Word, Excel, PowerPoint, Visio, and SharePoint).
Strong initiative and ability to manage and prioritize multiple assignments/projects to deliver commitments on time.
Strong organizational skills and attention to detail (excellent quality of deliverables).
Ability to grasp new concepts, problem solve, and derive root causes through analytics.
Demonstrate flexibility and adaptability in the workplace to meet critical deadlines.

Responsibilities

Manage team workflow, ensuring capacity standards are met and work is equitably distributed, based on data analysis and performance metrics
Ensure accurate delivery of payroll by evaluating team capacity and coverage, ensuring Salesforce is utilized correctly, and understanding team skill set
Ensure all policies and procedures are followed, making enhancements where value and efficiencies can be added
Communicate with clients as needed, managing challenging situations
Serve as an escalation and solution point for how-to pay questions, client concerns, and any other issues, escalating to senior Payroll Services leadership, if needed to resolve all outstanding matters
Represent Payroll Services when working with other departments
Responsible for team accountability, by providing leadership, direction and motivation
Facilitate continuous employee growth and development through training, coaching and performance management
Support team morale and employee career satisfaction
Collaborate with other Payroll Services teams and support cross functional initiatives
Maintain and develop payroll and leadership knowledge and skill sets, staying current on changing policies and rules in order to remain the subject matter expert for our clients
Other tasks and special projects as directed