Manager, Payment Partnerships

PayPal•Chicago, IL

46d•Hybrid

About The Position

This job serves as a sophisticated thought partner, using specialized expertise to identify issues and recommend best practices for building and maintaining key payment partnerships. They lead functional projects that drive business improvements, collaborate with internal teams to analyze business trends, and nurture relationships with external entities. This job focuses on monitoring partnership performance and suggesting enhancements to ensure effective execution of initiatives.

Requirements

5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Nice To Haves

Partnership Management: Build, manage, and strengthen relationships with banks, acquirers, processors, and payment service providers to ensure seamless operations and collaboration.
Contract & Commercial Oversight: Negotiate agreements, manage SLAs, and monitor commercial terms to maximize value from partners.
Operational Excellence: Oversee payment processing performance (authorizations, settlement, chargebacks, disputes) and proactively resolve issues with partners.
Optimization: Analyze transaction data to identify opportunities for cost reduction, improved approval rates, and enhanced customer experience.
Innovation & Growth: Partner with internal stakeholders (Product, Engineering, Finance, Risk) to implement new payment methods, technologies, and operational enhancements.
Issue Resolution: Act as the escalation point for payment-related issues, coordinating with partners to ensure timely resolution.
Market Intelligence: Stay ahead of payment industry trends, regulatory changes, and competitive developments to inform strategy.

Responsibilities

Execute plans to build and maintain partnerships with key payment entities.
Build rapport with operational stakeholders at partner organizations.
Manage contracts and agreements under senior guidance.
Partner with product and marketing teams to roll out new partnership-driven initiatives.
Analyze partner performance data to identify areas of improvement or new opportunities.
Track regulatory updates and competitive developments that could impact partnerships.
Report progress on partnerships to senior leadership regularly.
Lead internal teams in resolving partnership-related challenges.
Collaborate with stakeholders to ensure alignment on project timelines and deliverables.
Identify incremental opportunities for partnership expansion.