Manager, Payer Strategy & Success

CorroHealth•PA-Remote, PA

3d•Hybrid

About The Position

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. The Manager, Payer Strategy & Success will be responsible to ensure customers achieve their Risk Adjustment and Quality Improvement objectives while using Virtix Health’s products and services. As a member of the Payer Strategy & Success Management team, the Manager role will closely partner with Virtix Health’s clients to drive adoption and outcomes leading to renewals, expansion and advocacy across your assigned portfolio.

Requirements

Minimum of 5 years of overall experience
3 years of customer relationship/account management experience, preferably in healthcare industry
Ability to communicate with clients effectively regarding all aspects of product, service delivery, and related information
Demonstrated experience of successfully managing customers, to include renewal and service expansion opportunities
Aptitude to understand healthcare industry and IT solutions based on analytics
Problem solving skills and strong communication and interpersonal skills
A high level of accuracy and attention to detail is required
Demonstrated ability to capture, understand, manage, and resolve questions and issues
Ability to manage expectations, create high levels of satisfaction, and effectively convey client needs to internal stakeholders and functions throughout the company

Responsibilities

Execute a comprehensive strategic account plan showing current state, target future state with timeline and an underlying plan to drive adoption and outcomes leading to renewals, expansion and advocacy for each customer
Prepare and lead regular, recurring meetings, to include quarterly business and executive business reviews, demonstrating an understanding of the customer’s goals and effectively communicating the value delivered from Virtix Health’s products and services
Execute adoption plans to increase utilization and engagement of Virtix Health's products and services
Proactively identify risks to the customer achieving their stated goals and demonstrate influence in driving outcomes, both internally and externally
Successfully manage renewal and growth opportunities with each customer, and identify expansion opportunities
Build and foster senior-level relationships with the customer’s leadership and decision makers to solidify our partnership and commitment to the customer business
Partner with customer stakeholders to understand their goals, provide guidance and recommendations to help them achieve desired outcomes
Successfully identify and drive expansion opportunities with assigned customers across Virtix Health's complete portfolio of products and solutions
Develop and maintain in-depth product knowledge and expertise regarding all Virtix Health’s products, services, and delivery processes, with emphasis on risk adjustment and clinical quality offerings used by Virtix Health’s customers
Maintain compliance with Virtix Health's policies, procedures and mission statement
Adhere to all confidentiality and HIPAA requirements as outlined within Virtix Health’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
Fulfill those responsibilities and/or duties that may be reasonably provided by Virtix Health for the purpose of achieving operational and financial success of the Company