Manager, Patient Support & Services

Cencora

8d•Onsite

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Requirements

Bachelor's degree in business administration, healthcare administration, pharmacy, public health, life sciences, operations management, or a related field, or equivalent experience required.
5+ years of experience in patient services, customer operations, case management, reimbursement support, access support, healthcare service delivery, or a related field required.
2+ years of experience in a management capacity required.

Nice To Haves

Certification in service management, process improvement, project management, customer relationship management systems, or patient support operation preferred.

Responsibilities

Manages patient access operations to support accurate intake, coverage verification, and timely service initiation.
Leads daily workflow execution across health system patient access activities.
Oversees resolution of access barriers that affect authorization, eligibility, and financial clearance outcomes.
Monitors operational metrics to identify service gaps and support process improvement.
Coordinates cross-functional escalations with reimbursement, care coordination, and provider-facing teams.
Leads training, coaching, and performance management for patient access staff.