Manager, Patient Service Center
About The Position
The Patient Service Center Manager is responsible for all day-to-day operations of the Patient Service Center and staff. The Manager of the Patient Service Center establishes policies, procedures, strategies, and tactics for the Patient Service Center, and aligns with the clinics and regulatory compliance to ensure patient satisfaction. The Patient Service Center Manager executes tactical objectives and fulfills our commitment to superior patient service and a positive patient experience. The Patient Service Center Manager plays a critical role in planning and executing AltaMed’s Centralized Patient Service Center as well as working with Human Resources staff to recruit, interview, hire, and employ an appropriate number of employees.
Requirements
- A bachelor’s (BA/BS) degree with 2 years of experience at a management/supervisory level or a high school graduate with 5 years of experience at a management/supervisory level is required.
- Minimum of 4 years of contact center experience.
- 3 years in Customer Relationship Management (CRM).
- 3 years working with call center/ACD phone systems.
Responsibilities
- Responsible for all day-to-day operations of the Patient Service Center and staff.
- Establishes policies, procedures, strategies, and tactics for the Patient Service Center.
- Aligns with clinics and regulatory compliance to ensure patient satisfaction.
- Executes tactical objectives and fulfills commitment to superior patient service and a positive patient experience.
- Plays a critical role in planning and executing AltaMed’s Centralized Patient Service Center.
- Works with Human Resources staff to recruit, interview, hire, and employ an appropriate number of employees.
Benefits
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
