Manager, Patient Relationships & Adherence

Celgard•Cary, NC

1d•$125,000 - $150,000•Hybrid

About The Position

The Manager, Patient Relationships and Adherence is a strategic execution role within the U.S. Commercial organization. This role plays an important part within the patient marketing team. Success in this role requires close interaction and communication with internal functions and external partners, including patient advocacy groups. This position is responsible for creating and leading tactical initiatives primarily with patients to support the uptake and adherence to our products. Products include TARPEYO and Envarsus XR. A successful candidate for this position will be patient-focused and have a desire to grow within the Patient Marketing Team.

Requirements

Bachelor’s degree required
3 years of relevant experience in pharmaceutical, biotech, healthcare, or commercial operations environments
Experience supporting tactical execution within brand marketing, field teams, or commercial functions
High attention to detail, strong ownership mindset, and sound professional judgment
Fosters an environment of learning, open communication, and teamwork to maintain and expand capabilities
Takes initiative and works independently to successfully work in a fast-paced environment with multiple demands
Strong tactical planning, project management, communication, and organization skills
Understanding of the legal and regulatory environment in pharmaceutical promotions

Nice To Haves

Rare disease/high-value experience is preferred

Responsibilities

Organize bi-weekly meetings with Patient Advocacy Organizations; not limited to managing agendas, maintaining notes, and distributing follow-ups
May be required to attend workshops and national meetings of organizations; note, weekend travel may be required
Works with Senior Director to evaluate sponsorship opportunities vs. strategy to determine support level and allocate budget within advocacy designated spend
Provide brand requests to external organizations as well as develop specific MLR-approved content for sponsorships
Assist with market research projects to effectively analyze customer insights, brand performance, market trends and competitive response
Execute select programs; some may be in collaboration with other Marketing team members
Lead contact of Patient Ambassador program; not limited to recruitment of new patients, working with agency partners to maintain database and support execution of any Ambassador video shoots to gather content
Coordinate with Medical team on Clinical Trial initiatives and recruitment
Coordinate with Corporate Communications on internal patient-focused value initiatives
Effectively manage agency partners, the budget, and appropriate allocation of resources
Work closely with the Senior Director, US Patient Marketing and key matrix team members to contribute to the overall strategy for TARPEYO and TARPEYO Touchpoints
Maintain and update adherence-focused initiatives through TARPEYO Touchpoints program
Partner with Market Access Team and specialty pharmacy partners to enhance HUB programs