Manager, Patient Engagement & Satisfaction

OneOncology•Baton Rouge, LA

2d•Hybrid

About The Position

The Manager, Patient Engagement & Satisfaction supports the advancement of a patient- and family-centered experience across Mary Bird Perkins Cancer Center (MBPCC). This role focuses on operational leadership and performance improvement in key patient experience domains, including Navigating Care, patient satisfaction measurement, service recovery, and grant-supported partnership initiatives. Reporting to the Director, Patient Experience, the Manager collaborates closely with clinical, operational, and administrative leaders to ensure consistent, high-quality patient experiences across all MBPCC locations. The role supports alignment with the organization’s mission, quality goals, accreditation standards, and strategic priorities while fostering a culture of empathy, compassion, and service excellence.

Requirements

Bachelor’s degree in healthcare administration, public health, or related field (required)
Minimum of 5–7 years of progressive experience in patient experience, healthcare operations, service excellence, or performance improvement
Patient satisfaction measurement tools and benchmarking methodologies
Service recovery and complaint resolution frameworks
Care navigation and access optimization models
Healthcare quality improvement principles
Familiarity with grant-funded programs and public or state partnerships
Ability and willingness to travel across MBPCC network locations on occasion
Ability and willingness to work occasional evenings and weekends