Manager Patient Access

UMC Health System

4d • Onsite

About The Position

This position is responsible for directly managing the operations of the Admitting, EC Business Office, and other areas as assigned and to provide a high-level of customer service, all within the confines of laws, rules and regulations.

Requirements

• Bachelor's Degree in relevant field preferred OR +5 years equivalent hospital experience
• +3 years leadership experience, leading people and/or processes
• Operate personal computer and mainframe systems.
• Analyze reports and detect operational problems.
• Identify problems/opportunities and design and implement resolutions.
• Communicate effectively in verbal and written formats.
• Possess strong analytical and quantitative skills as well as positive interpersonal skills.
• Change-oriented/innovative attitude.
• Exceptional customer service, financial analytical ability, and exceptional management skills required

Responsibilities

• Develops and implements departmental policies and procedures to assure the goals and responsibilities of the department are met.
• Oversees the compliance efforts in the Admissions department. Develops and updates source material to conduct training sessions for staff in an organized fashion, documenting all efforts related to such efforts.
• Assist/Manage Patient Placement Center.
• Develops operating and capital budgets on an annual basis.
• Develops and implements customer service initiatives in the areas of Admitting, ECBO and Lab and 6th floor.
• Oversee and implement improvement activities with regards to, confidentiality, and other JCAHO and HIPAA requirements as related to the admission departments.
• Develops staff job descriptions. Evaluates staff performance and provides timely and factual feedback as necessary.
• Completes performances appraisals according to Hospital policy.
• Conducts periodic staff meetings in order to communicate relevant departmental and Hospital information, maintain staff morale, identify policy and procedures revisions, educated staff, discuss indicator compliances, etc.
• Oversees the cash collection process, including appropriate supervision of staff members, to maximize cash collections and minimize A/R.
• Makes recommendations for improvement as well as implement such improvements.
• Keeps the Director of Patient Financial Services regularly informed of issues, recommendations for improvement and ongoing operational events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager