Manager Patient Access Services - Full Time

Universal Health Services•Murrieta, CA

36d•Onsite

About The Position

Manager of Patient Access Services is responsible for supervising and overseeing all registration duties to ensure accuracy of patient information, patient demographic information, insurance information, and that prior authorization requirements have been met. Monitors appropriate reports in accordance with the pre-registration and scheduling processes to ensure timely scheduling, pre-registration, and insurance verification. Participates in the cross training of employees to maximize the efficiency, effectiveness, and versatility of the Patient Access Services Department. Works directly with ancillary department members on a regular basis to improve process flow between the PAS Department and other areas of the hospital. Customer Service/Guest Relations - Coordinating and integrating interdepartmental services. Documents all customer service responses and consistently identifies ways to improve customer service and feedback while reducing customer/patient complaints. Participation - Active member of Performance Improvement teams that contribute to organization planning and operations. Policy Development - Develop and implement PAS policies and procedures and ensure that they are in accordance with regulatory and other hospital wide policies. Flexibility/Adaptability - Displays positive traits and qualities needed for a successful manager; has the ability to work with changes in the environment and participate as a team player. Initiative - Takes the responsibility for creating innovative programs and continuously strives to improve department services and organizational performance. Quality - Ensures that services are provided in an effective and efficient manner, providing high quality of care to patients and quality services to all patients. This position is full time, onsite and oversees both facilities.

Requirements

Minimum of five years experience in Admitting and hospital billing/collections.
2-4 years in supervisory or management role in hospital setting.
High School Diploma or equivalent.
Admitting experience with expertise in rules and regulations related to Admitting. Medical terminology, in-depth knowledge of third party rules and regulations related to admission, billing and collections of account receivables.
Ability to develop strategic plans, budgets, goals, and policies and procedures.
Computer proficient with PC applications, typing, office machines, organizational and communication skills.

Nice To Haves

Bachelor's degree in business or related field, preferred.
CPAM, CPAT, or applicable designation preferred

Responsibilities

Supervising and overseeing all registration duties to ensure accuracy of patient information, patient demographic information, insurance information, and that prior authorization requirements have been met.
Monitors appropriate reports in accordance with the pre-registration and scheduling processes to ensure timely scheduling, pre-registration, and insurance verification.
Participates in the cross training of employees to maximize the efficiency, effectiveness, and versatility of the Patient Access Services Department.
Works directly with ancillary department members on a regular basis to improve process flow between the PAS Department and other areas of the hospital.
Coordinating and integrating interdepartmental services.
Documents all customer service responses and consistently identifies ways to improve customer service and feedback while reducing customer/patient complaints.
Active member of Performance Improvement teams that contribute to organization planning and operations.
Develop and implement PAS policies and procedures and ensure that they are in accordance with regulatory and other hospital wide policies.
Displays positive traits and qualities needed for a successful manager; has the ability to work with changes in the environment and participate as a team player.
Takes the responsibility for creating innovative programs and continuously strives to improve department services and organizational performance.
Ensures that services are provided in an effective and efficient manner, providing high quality of care to patients and quality services to all patients.