Manager Patient Access Services

#REF!•Stephenville, TX

7d•Onsite

About The Position

This position has primary responsibility to manage function(s) for the Patient Access Services, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and Scheduling. May recruit, hire, dismiss, discipline and perform evaluations according to hospital policies/procedures. Conduct and/or participate in departmental or multidisciplinary meetings, may include recording meeting minutes. Assists in resolution of patient, employee and other customer concerns or occurrences, refer to higher authority if appropriate. Follows the Empowering Excellence Guidelines of Rounding for outcomes, Thank You Cards, Peer Interviews Employee Retention and Employee Satisfaction through Press Ganey, Ensuring strong employee communication with holding department meetings and monthly staff This position has primary responsibility to manage function(s) for the Patient Access Services, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and scheduling. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education, Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations. Ensuring timely resolutions of Event Reporting Tool and patient complaints. Monitor Duplicate Medical Records and Bad Addresses and other PAS Quality indicators Manage the Registration process and timely, accurate revision of patient accounts. Insure quality of demographic and insurance information for accounts registered in the Main Registration departments, Ensure accurate information obtained through the scheduling process. Timely addresses issues with processes that negatively impact the revenue cycle. Manage data collection efforts at all access points of responsibility. Ensure staff is utilizing the quality tools provided (Nebo, carepricer) This position has primary responsibility to manage function(s) for Patient Access Services Department, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and Scheduling. Monitoring Press Ganey scores and patient comments. Communicate Press Ganey information with staff and initiates the improvements needed with other departments and clinic areas. Works with clinical leadership to improve overall customer service outcomes and insure a positive patient journey. Responsive to internal and external customer needs and request. Is timely with email responses and inquires from clinical, Patient Access staff and THR Corporate. This position has primary responsibility to Manage function(s) for the Patient Access Services, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and Scheduling. Ensure that overtime and departmental resources are used properly. This position has primary responsibility to Manage function(s) for Patient Access Services including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and Scheduling. Ensure compliance with the THR Up-Front Collection Policy and employ necessary improvements if necessary. Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We’re looking for qualified candidates like you to join our Texas Health family. Work location\: Texas Health Stephenville Core work hours\: Monday – Friday; 8\:00a-5\:00p; Texas Health Stephenville has a long history of delivering quality care to residents of Erath County and surrounding areas. We’re a 98-bed, full-service hospital that has proudly served the community since 1926. Named one of the 100 Best Small Towns in America, Stephenville blends small-town charm with convenient access to the metro amenities of Fort Worth, just an hour’s drive away. Texas Health Stephenville is a Pathway to Excellence® designated hospital. Our specialties include surgical services, women’s and infant care, advanced diagnostic imaging, wound care, and cardiac rehabilitation. We’re also a Level IV Trauma Center and a Level III Stroke Support facility, and we’ve earned Joint Commission Disease-Specific Certification for Chest Pain Management.

Requirements

H.S. Diploma or Equivalent 5 Years Required Or Associate's Degree 3 Years Preferred Experience 5 Years experience in business office management positions in a healthcare or related organization (without Associate's) Required or 3 Years experience in business office management positions in a healthcare or related organization (with Associate's). Required
Typing or PC skills, medical terminology and good organizational skills

Nice To Haves

Supervisory or Managerial Experience Strongly Preferred
Healthcare Leadership Experience Preferred
CHAA - Certified Healthcare Access Associate Upon Hire Preferred
CHAM - Certified Healthcare Access Manager Upon Hire Preferred

Responsibilities

Manage function(s) for the Patient Access Services, including patient registration, verification, and financial collection of accounts.
Recruit, hire, dismiss, discipline and perform evaluations according to hospital policies/procedures.
Conduct and/or participate in departmental or multidisciplinary meetings, may include recording meeting minutes.
Assist in resolution of patient, employee and other customer concerns or occurrences, refer to higher authority if appropriate.
Follow the Empowering Excellence Guidelines of Rounding for outcomes, Thank You Cards, Peer Interviews Employee Retention and Employee Satisfaction through Press Ganey, Ensuring strong employee communication with holding department meetings and monthly staff
Responsible for the design and implementation of system and entity policies related to data collections, patient and family education, Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.
Ensure timely resolutions of Event Reporting Tool and patient complaints.
Monitor Duplicate Medical Records and Bad Addresses and other PAS Quality indicators
Manage the Registration process and timely, accurate revision of patient accounts.
Insure quality of demographic and insurance information for accounts registered in the Main Registration departments
Ensure accurate information obtained through the scheduling process.
Timely address issues with processes that negatively impact the revenue cycle.
Manage data collection efforts at all access points of responsibility.
Ensure staff is utilizing the quality tools provided (Nebo, carepricer)
Monitor Press Ganey scores and patient comments.
Communicate Press Ganey information with staff and initiates the improvements needed with other departments and clinic areas.
Work with clinical leadership to improve overall customer service outcomes and insure a positive patient journey.
Be responsive to internal and external customer needs and request.
Be timely with email responses and inquires from clinical, Patient Access staff and THR Corporate.
Ensure that overtime and departmental resources are used properly.
Ensure compliance with the THR Up-Front Collection Policy and employ necessary improvements if necessary.