Manager, Patient Access Services

Northwell Health • Sleepy Hollow, FL

7d

About The Position

Manages and evaluates access services operations and staff. Ensures efficient and professional services. Provides input into the departmental budget, departmental goals and objectives, policies and procedures, and ensures that the department operates within budget.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 6-8 years of relevant experience and 2-5 years of leadership / management experience, required.

Responsibilities

• Provides leadership to Patient Access Services team members and supervisors by communicating and guiding toward achieving department objectives.
• Develops, communicates, and builds consensus for goals in alignment with the health system.
• Selects, trains, and assigns department staff; develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel action.
• Provides input into the departmental budget, departmental goals and objectives, policies and procedures, and ensures that the department operates within budget.
• Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards; reviews Insurance Verification operations to ensure compliance.
• Performs patient account audits by reviewing hospital registrations to ensure accurate financial and demographic data and documentation have been obtained and properly entered into the hospital the health system.
• Maintains and fosters effective public relations with patients, physicians and the public; ensures that the Insurance Verification/Financial Counseling functions run smoothly and efficiently by overseeing operations, scheduling staff, and resolving problems.
• Maintains excellent working relationships with department heads where the decentralized outpatient insurance verification staffs are located; develops department goals and initiatives; establishes and implements policies and procedures.
• Directs supervisors/staff in the implementation of quality assurance procedures to assess quality and provide feedback to teams to stimulate improvement; assists supervisors to develop and execute appropriate action plans to resolve unit issues and reverse negative trends.
• Coordinates with Patient Accounts to ensure compliance with governmental and other third party payer regulations; attends weekly meetings
• Tracks key performance indicators to quantify department contributions and continually assess opportunities for improvement; keeps current with developments in the field through participation in seminars, workshops, and publications.
• Performs related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees